Third party carrier service in draft order

[tikhon]

Hi everyone,

I've added a third party carrier service to my development store. It works fine with my web orders. Nevertheless when I try to add shipping to a draft order I do not see my shipping among the options. I've verified that Shopify do send shipping rate request to my callback url:

{
    "rate":
    {
        "origin":
        {
            "country": "US",
            "postal_code": "11205",
            "province": "NY",
            "city": "Brooklyn",
            "name": null,
            "address1": "139 Emerson Pl",
            "address2": null,
            "address3": null,
            "latitude": 40.6931936,
            "longitude": -73.961744,
            "phone": "",
            "fax": null,
            "email": null,
            "address_type": null,
            "company_name": "flot-prod"
        },
        "destination":
        {
            "country": "US",
            "postal_code": "11206-1111",
            "province": "NY",
            "city": "Brooklyn",
            "name": "T R",
            "address1": "129 Moore Street",
            "address2": "",
            "address3": null,
            "latitude": null,
            "longitude": null,
            "phone": "",
            "fax": null,
            "email": null,
            "address_type": null,
            "company_name": ""
        },
        "items":
        [
            {
                "name": "IN STOCK! Coffee beans",
                "sku": "",
                "quantity": 1,
                "grams": 454,
                "price": 2000,
                "vendor": "flot-prod",
                "requires_shipping": true,
                "taxable": true,
                "fulfillment_service": "manual",
                "properties":
                {},
                "product_id": 7736204624003,
                "variant_id": 42789333106819
            }
        ],
        "currency": "USD",
        "locale": "en"
    }
}

And the callback url do send a correct response:

{
    "rates": [
        {
            "service_name": "Flot Delivery",
            "service_code": "default",
            "currency": "USD",
            "description": "Same-day delivery for orders by 11pm, Mon-Fri, next working day otherwise",
            "phone_required": true,
            "total_price": 800
        }
    ],
    "date": "2023-07-24",
}

Still the option does not appear in draft order menu:

How come?

[Abdou61]

As the dropshipping landscape evolves in 2023, adapting to the changing needs and preferences of customers is vital for success. Short shipping delivery has emerged as a game-changer, offering numerous benefits, including improved customer experience, reduced cart abandonment, and an enhanced brand reputation. To achieve these advantages seamlessly, dropshippers can turn to Spocket as the ultimate solution. By leveraging Spocket's network of suppliers, businesses can ensure fast and efficient order fulfillment, thereby paving the way for dropshipping triumph in the competitive market of 2023.

Try spocket for 14 days trial 

[tikhon · Accepted solution]

After careful investigation with Shopify support team (love you guys!) we found that the reason was in

"phone_required": true

It does not matter whether the customer has a phone number or not the rate with phone required will not be displayed. That's how it works now.