Covers all questions related to inventory management, order fulfillment, and shipping.
Hi Support,
When updating the tracking, I only pass the tracking company as USPS, but the data received from Shopify includes a newline character as shown in the image.
That's why the tracking company information doesn't show up on the interface.
{"fulfillments":[{"id":5718981935268,"order_id":6324096172196,"status":"success","created_at":"2024-09-05T22:30:16-07:00","service":"manual","updated_at":"2024-09-05T22:30:20-07:00","tracking_company":"\n UPS\n","shipment_status":null,"location_id":42130866307,"origin_address":null,"line_items":[{"id":16142737211556,"variant_id":45947936735396,"title":"Customized Shirt - Just A Grumpy Old Man Who Loves His Teams","quantity":1,"sku":null,"variant_title":"Classic Tee \/ Black \/ L","vendor":"mydekor365","fulfillment_service":"manual","product_id":8706348089508,"requires_shipping":true,"taxable":false,"gift_card":false,"name":"Customized Shirt - Just A Grumpy Old Man Who Loves His Teams - Classic Tee \/ Black \/ L","variant_inventory_management":"shopify","properties":[{"name":"Choose Quote","value":"Just A Man"},{"name":"Choose Team A","value":"MLB"},{"name":"MLB","value":"New York Yankees"},{"name":"Choose Team B","value":"NHL"},{"name":"NHL ","value":"New York Rangers"},{"name":"_customily-thumb-id","value":"_thumb-id-1725546418903"},{"name":"_customily-preview","value":"https:\/\/cdn.customily.com\/shopify\/assetFiles\/previews\/bunnyglobal.myshopify.com\/68958bb8-357c-4a7a-a3fb-473701956b14.jpeg"},{"name":"_customily-thumb","value":"https:\/\/cdn.customily.com\/shopify\/assetFiles\/thumbs\/bunnyglobal.myshopify.com\/68958bb8-357c-4a7a-a3fb-473701956b14.jpeg"},{"name":"_customily-production-url","value":"https:\/\/cdn.customily.com\/ExportFile\/Sceglobal\/c3cb1fdf-ba05-4bf8-a505-6e7c7c926f24.png"},{"name":"_customily-personalization-id","value":"_customily-id-38cc5f2f-f428-4c89-b7d4-6587b8b33e7b"},{"name":"_customily-eps-name","value":"bdev-ctm2"}],"product_exists":true,"fulfillable_quantity":0,"grams":0,"price":"25.95","total_discount":"0.00","fulfillment_status":"fulfilled","price_set":{"shop_money":{"amount":"25.95","currency_code":"USD"},"presentment_money":{"amount":"25.95","currency_code":"USD"}},"total_discount_set":{"shop_money":{"amount":"0.00","currency_code":"USD"},"presentment_money":{"amount":"0.00","currency_code":"USD"}},"discount_allocations":[],"origin_location":{"id":3589357568164,"country_code":"US","province_code":"NY","name":"Kho BGP","address1":"400 Rella Blvd","address2":"","city":"Montebello","zip":"10901"},"admin_graphql_api_id":"gid:\/\/shopify\/LineItem\/16142737211556","duties":[],"tax_lines":[],"fulfillment_line_item_id":14030107967652}],"tracking_number":"92612903031383543405803572","tracking_numbers":["92612903031383543405803572"],"tracking_url":"https:\/\/www.ups.com\/WebTracking?loc=en_US\u0026requester=ST\u0026trackNums=92612903031383543405803572","tracking_urls":["https:\/\/www.ups.com\/WebTracking?loc=en_US\u0026requester=ST\u0026trackNums=92612903031383543405803572"],"receipt":{},"name":"#21617.1","admin_graphql_api_id":"gid:\/\/shopify\/Fulfillment\/5718981935268"}]}
Hi there
Did you input the UPS text through the Shopify admin order dashboard or through a third-party service outside of Shopify?