Tracking info and delivered notifications not being sent from the Shopify system

[IGIT]

Hi ,

The tracking info and delivered notifications not being sent from the Shopify system. We have the "Out for Delivery" and "Delivered" settings switched on, but this doesn't seem to be being applied.

We are receiving order update web hook notifications with the status set to "delivered", so it appears that the Shopify system is triggering some events.

Is there something else we need to switch on as well? Is there a known system fault? Hoping you can help.

Many thanks,

[TrackingMore_]

Hi, @IGIT 

Regarding the issue you've mentioned, I suggest checking the following settings:

1. Check Shipping Notification Settings: Ensure that the “Shipping” and “Shipped” notification templates are correctly configured in your Shopify admin and that the customer’s contact details (like email or phone number) are valid.

2. Order Status Synchronization: If the Shopify status in the webhook shows “Delivered” but the customer hasn’t received a notification, it’s possible that a third-party integration or plugin might be causing a delay or issue. I recommend checking if any third-party apps are interfering with the order notifications.

3. Cache or Delay: Sometimes Shopify’s notification system can experience delays. Verify if any delays or system maintenance notices might be affecting this.

If all settings appear correct but notifications are still not being sent, I recommend using TrackingMore to resolve this issue. TrackingMore, as a reliable logistics tracking service, supports the automatic sending of order status updates—from packaging to shipping to final delivery. It offers five types of status notifications and allows you to customize which events trigger updates, ensuring your customers are always informed of their order’s status. TrackingMore also supports multiple notification methods, not just email, which enhances the reliability of the notifications.

TrackingMore currently offers a 14-day free trial, you can click here to explore it further.

I hope these suggestions help, and I wish your business continued success!