A new checkout experience on Facebook and Instagram is being rolled out to merchants on January 31. To ensure your app is compatible for checkout on these marketplaces, update order and fulfillment workflows to capture payments.
As Shopify merchants transition to Shopify Payments for checkout on Facebook and Instagram, orders placed on checkout that were previously processed by Facebook Payments are now transitioning to Shopify Payments as the payment gateway. As a result, how orders are processed will be changing and we are recommending changes to your app to minimize order automation issues arising following the migration.
Note: Your store must be using Shopify Payments to avail of this update.
How could my app be impacted?
Apps utilizing the Order and Fulfillment APIs for order automation will see the following changes with the migration:
- Orders were created with an automatically captured transaction. Following the migration, merchants have to complete fulfillment on an order before the transaction is captured automatically and the order is marked as paid.
- Orders that were created can be fulfilled immediately. With the change, orders are held for a period between 30 minutes to 24 hours to account for buyer cancellation, payment authorization and fraud/risk analysis and can only be fulfilled after.
- Orders placed through marketplaces such as Facebook are authorized for payment, but the payment is not captured until after the merchant fulfills the order. From the time that payment is authorized until it is captured, merchants cannot perform the following actions on an order:
- Changing the destination address
- Editing the order
- Issuing refunds for custom amounts
- Capturing the payment manually
These updates will go into effect January 31, 2022.
