Virtual products, expecting no 'out of stock' error during checkout.

yuangang
Shopify Partner
1 0 0

 

Screenshot 2024-05-15 at 10.22.47 AM.png

Our company provides shipping insurance products for the store gloveleya-doll.myshopify.com. Our products have no inventory restrictions (we disabled "Track inventory" when creating the insurance products). However, during user checkout, our insurance products are being erroneously flagged as sold out by the system, leading to cart abandonment.

expect result: expecting no 'out of stock' error during checkout.

Reply 1 (1)

Sonya_2025
Shopify Partner
148 18 29

@yuangang 

It is a weird issue. You might contact shopify support first

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