Why fulfillment service callback url could not receive message?

voidarea
New Member
5 0 0

Our app To become a fulfillment service app, refer to the development documentation https://shopify.dev/apps/fulfillment/fulfillment-service-apps , we called the interface https://shopify.dev/api/admin-graphql/2022-07/mutations/fulfillmentservicecreate , finished creating.
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[ { "name": "SmDroping", "callback_url": "https://paypaltest.wiioreg.com/", "format": null, "handle": "smdroping", "inventory_management": false, "location_id": 69917278447, "provider_id": null, "requires_shipping_method": null, "tracking_support": true, "email": null, "include_pending_stock": false, "service_name": "SmDroping", "id": 59801534703, "admin_graphql_api_id": "gid://shopify/ApiFulfillmentService/59801534703" } ]
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Question: when the store requests fulfillment, our callback_ URL did not receive the message. Where can I check the relevant logs, like webhook

Replies 8 (8)

voidarea
New Member
5 0 0

Jastrup
Shopify Partner
7 0 2

Hi Voidarea, 
I also have the same issue, I am not getting any message to my callback_URL have you been able to find a solution to this? pls share

voidarea
New Member
5 0 0

I solved this problem,You need to set fullmentordersoptin=true

gnusmusigor
Shopify Partner
5 0 2

hm, probably any other actions are needed as well? cos I have "fulfillment_orders_opt_in": true and  I am not getting any message to my callback_URL when fulfill order items.

Screenshot 2022-07-13 at 12.50.33.png

voidarea
New Member
5 0 0

You need to make sure that your real callback address is:

https://a34a-46-211-153-67.ngrok.io/payment/fulfillment_order_notification

 

gnusmusigor
Shopify Partner
5 0 2

sure, I checked it and the POST route exists

SaadMayo
Shopify Partner
4 0 0

hi Voidarea !
I already set fulfillment orders opt_in = true, and still not working

SaadMayo
Shopify Partner
4 0 0

any good luck Voidarea. am facing the same issues