3PL integration being throttled by Shopify?

[Digifly]

Our 3PL has been having issues updating stock levels into Shopify and have said "we are getting constant throttling errors to say we are exceeding the 2 calls per second quota for stock updates via our API integration"

Anyone else seen this and can shed some light? Many thanks

[ronald_g]

Hi @Digifly ,

It sounds like your 3PL is using REST API to update inventory. Per Shopify documentation, the limit is 2 requests/second for non-Shopify Plus stores.

[Digifly]

Thanks for the reply. The problem we (or at least our 3PL) are having is that they are receiving error messages saying "the limit of 2 calls per second has been exceeded" but they (the 3PL) are saying that's not the case. 

[Digifly]

@ronald_g or anyone else. Our 3PL is still experiencing the 2 call limit error even though they are adamant that they are not exceeding it. They are also not experiencing the problem with any other Shopify store that they are integrated with. Where would be best to go from here?

[ronald_g]

I don't think there's a way to overcome the Shopify limitation. Shopify Plus allows more but is more costly.

[Digifly]

They're not trying to overcome the limitation. The problem is that the limitation seems to be getting applied when they are not exceeding it in the first place. 

[Digifly]

@ronald_g or anyone else - see here the errors being received