Access denied for balanceTransactions field.

[ellamila]

I'm trying to the transaction details for payouts, but it says access denied.  I have given all and full persons to the custom app api.  what am I missing?

uery MyQuery {
  shopifyPaymentsAccount {
    id
    balance {
      amount
    }
    payouts(first: 10) {
      nodes {
        id
      }
    }
    balanceTransactions(first: 10) {
      edges {
        node {
          id
        }
      }
    }
  }
}

if I exclude "balanceTransactions" I don't get the error:

uery MyQuery {
  shopifyPaymentsAccount {
    id
    balance {
      amount
    }
    payouts(first: 10) {
      nodes {
        id
      }
    }
  }
}

[ShopifyDevSup]

Hey @ellamila , 

You're query looks alright. Our documentation mentions this requires 

Requires the read_shopify_payments or the read_shopify_payments_accounts access scope.

Can you try the following query to confirm if the access scopes are properly granted? 

{
   currentAppInstallation {
       accessScopes {
           handle
       }
   }
}

If the response doesn't include the scopes, but you've selected them in your custom app settings, or if they are showing but you're still getting that error returned I'd recommend reaching out to our support teams with your app ID, storeID and an example of this request so we can look in to this a little closer. 

Kind Regards,

Kyle G.
Shopify Senior Support Specialist | API

[ellamila]

@ShopifyDevSup 

We have setup a custom app api, the "read_shopify_payments" option is not available?  Any suggestions?

[ShopifyDevSup]

Thanks for the screenshot @ellamila . It looks like you have the necessary scopes added. Can you try the query I provided to confirm that you have the scopes through the API? 

If so and the information still isn't being returned, reach out through our support so we can take a closer look. 

- Kyle G.

[ellamila]

@ShopifyDevSup 

here are the results of the query

{
    "data": {
        "currentAppInstallation": {
            "accessScopes": [
                {
                    "handle": "read_shopify_payments_accounts"
                },
                {
                    "handle": "read_shopify_payments_payouts"
                },
                {
                    "handle": "read_assigned_fulfillment_orders"
                },
                {
                    "handle": "read_apps"
                },
                {
                    "handle": "read_analytics"
                },
                {
                    "handle": "read_audit_events"
                },
                {
                    "handle": "read_customer_events"
                },
                {
                    "handle": "read_checkout_branding_settings"
                },
                {
                    "handle": "read_custom_pixels"
                },
                {
                    "handle": "read_customers"
                },
                {
                    "handle": "read_discounts"
                },
                {
                    "handle": "read_discovery"
                },
                {
                    "handle": "read_draft_orders"
                },
                {
                    "handle": "read_files"
                },
                {
                    "handle": "read_fulfillments"
                },
                {
                    "handle": "read_inventory"
                },
                {
                    "handle": "read_legal_policies"
                },
                {
                    "handle": "read_locations"
                },
                {
                    "handle": "read_marketing_events"
                },
                {
                    "handle": "read_merchant_managed_fulfillment_orders"
                },
                {
                    "handle": "read_metaobject_definitions"
                },
                {
                    "handle": "read_metaobjects"
                },
                {
                    "handle": "read_online_store_pages"
                },
                {
                    "handle": "read_online_store_navigation"
                },
                {
                    "handle": "read_validations"
                },
                {
                    "handle": "read_shopify_payments_provider_accounts_sensitive"
                },
                {
                    "handle": "read_fulfillment_constraint_rules"
                },
                {
                    "handle": "read_gates"
                },
                {
                    "handle": "read_payment_customizations"
                },
                {
                    "handle": "read_payment_terms"
                },
                {
                    "handle": "read_shopify_payments_bank_accounts"
                },
                {
                    "handle": "read_shopify_payments_disputes"
                },
                {
                    "handle": "read_store_credit_accounts"
                },
                {
                    "handle": "read_orders"
                },
                {
                    "handle": "read_store_credit_account_transactions"
                },
                {
                    "handle": "read_gift_cards"
                },
                {
                    "handle": "read_order_edits"
                },
                {
                    "handle": "read_packing_slip_templates"
                },
                {
                    "handle": "read_price_rules"
                },
                {
                    "handle": "read_pixels"
                },
                {
                    "handle": "read_product_feeds"
                },
                {
                    "handle": "read_product_listings"
                },
                {
                    "handle": "read_products"
                },
                {
                    "handle": "read_publications"
                },
                {
                    "handle": "read_purchase_options"
                },
                {
                    "handle": "read_resource_feedbacks"
                },
                {
                    "handle": "read_reports"
                },
                {
                    "handle": "read_channels"
                },
                {
                    "handle": "read_returns"
                },
                {
                    "handle": "read_script_tags"
                },
                {
                    "handle": "read_shipping"
                },
                {
                    "handle": "read_locales"
                },
                {
                    "handle": "read_markets"
                },
                {
                    "handle": "read_shopify_credit"
                },
                {
                    "handle": "read_content"
                },
                {
                    "handle": "read_themes"
                },
                {
                    "handle": "read_translations"
                },
                {
                    "handle": "read_third_party_fulfillment_orders"
                },
                {
                    "handle": "read_all_cart_transforms"
                },
                {
                    "handle": "read_all_checkout_completion_target_customizations"
                },
                {
                    "handle": "read_cart_transforms"
                },
                {
                    "handle": "read_cash_tracking"
                },
                {
                    "handle": "read_companies"
                },
                {
                    "handle": "read_custom_fulfillment_services"
                },
                {
                    "handle": "read_customer_data_erasure"
                },
                {
                    "handle": "read_customer_merge"
                },
                {
                    "handle": "read_delivery_customizations"
                },
                {
                    "handle": "read_discounts_allocator_functions"
                },
                {
                    "handle": "read_order_submission_rules"
                },
                {
                    "handle": "read_privacy_settings"
                },
                {
                    "handle": "read_all_orders"
                }
            ]
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 2,
            "actualQueryCost": 2,
            "throttleStatus": {
                "maximumAvailable": 20000.0,
                "currentlyAvailable": 19998,
                "restoreRate": 1000.0
            }
        }
    }
}

[ShopifyDevSup]

Hey @ellamila,

I don't see the "read_shopify_payments" listed in your app's scopes, although there are several scopes with similar names. 

If you are using a custom app and the option to enable "read_shopify_payments" is not already enabled in the admin, then you will need to reach out to support with the details of the API client and the store for them to look into enabling it's access. 

Hope that helps,

- James