Can't look up orders older than 30 days

Shopify Partner
3 0 6

We have an app that has been approved by Shopify and is live on the App Marketplace.
Whilst we have requested (and been approved, see screenshot attached) for all order history (orders older than 30 days), it would appear that it’s not working as expected.

For example, if we do a lookup of an order from 2021-10-29 we receive a 404 Error.

Whilst if I do a lookup of an order from 2021-11-17 it works, this definitely looks date related as orders in the last month can be looked up, but older ones can’t?

Reply 1 (1)

Shopify Staff (Retired)
267 40 51

Hi @LMBDan 


Can you please provide an x-request-id for one of the requests that isn't returning orders as expected? I will take a look in the logs.



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