Chargebacks vis a vis refunds

Become
Shopify Partner
10 0 4

Hi all,

 

Question - we recently had a user on our app who lost a chargeback. However, no refund transaction was generated as a result. We're left wondering:

 

1. Are chargebacks supposed to generate refund transactions for the order which was disputed?

 

2. Once a dispute's status is "lost", is definitively lost or is there still an option for the status to revert to under_review?

 

3. Is the chargeback fee included in the amount under the Dispute object? If not, is there anywhere else to pull it from?

 

Any assistance would be greatly appreciated! Thanks.

Replies 0 (0)