Customer webhook updated_at incorrect

[jason-gadget]

On `customers/update` webhooks, the `updated_at` field does not update when only the tags on the customer have been updated. To replicate:

1. Subscribe to `customers/create` and `customers/update` webhooks via REST
2. Create a new customer
3. Note the `updated_at` timestamp on the webhook payload
4. Update the customer's tags in the shop admin
5. Note the `updated_at` timestamp on the webhook payload has not changed from the `customers/create` payload

Subsequently updating other fields on the customer does result in the `updated_at` timestamp being updated on webhook payloads. My app was using `2023-01` event version.

[pratikvii]

Having same issue with the "updated_at", Updating tags are resulting into customers/update webhook but does not change the "updated_at". Shopify does not guaranty the order of webhooks so I have to rely on "update_at" to store latest the tags in my system using webhooks.

Is this bug introduced recently or it was like this since beginning.

[ShopifyDevSup]

Hi @jason-gadget ,

Thanks for your post. We've been able to replicate this behaviour in a test store and internal teams are investigating.

Hope you have a great day

[Leo-Chan]

Hi @ShopifyDevSup, we had the same issue that "the `updated_at` field does not update when only the tags on the customer have been updated".
As you said in 03-15-2023 "internal teams are investigating", is there any update?

Hope to get some feedback, thank you so much.

Hope you have a great day.

[stitch_dev]

We are also seeing this behavior in the shopify Api v12.0.1 for the customers endpoint

[ShopifyDevSup]

Thanks for your patience! We've added an additional header `x-shopify-triggered-at` to the `customers/update` webhook that timestamps all changes to the customer object, including customer tags. It will be formatted in UTC to offer higher precision as well.

[jason-gadget]

It seems roundabout to only check for this header on `customer/update` webhooks. Is there any plan to fix the updated_at timestamps? 

[ShopifyDevSup · Accepted solution]

Hi @jason-gadget ,

Thanks for your reply. The fix for the updated_at timestamps on Customers when tags are added or removed is now in place and we've confirmed it's working on a test store.

The new 'X-Shopify-Triggered-At' header field was an improvement intended to address what @pratikvii mentioned about needing to rely on the updated_at timestamp to sort out the order of webhooks and applies to all the webhook topics with increased time precision.

Hope you have a great day

[jason-gadget]

Just tested and confirm that the `updated_at` timestamps are correctly updated when only changing tags.