Difficulty re-opening partially fulfilled orders (to fully fulfill)

Difficulty re-opening partially fulfilled orders (to fully fulfill)

riyad
Visitor
2 0 0

Hey, I'm getting the following error message when attempting to open closed fulfillments, so that I can fully fulfill partially fulfilled fulfillments using the Shopify GraphQL Admin API:

 

"data":{"fulfillmentOrderOpen":{"userErrors":[{"field":null,"message":"Expected fulfillment order status to be scheduled but it was closed."}]}}

 

I don't understand why it's so complicated to do this. These orders were actually already fulfilled by our 3PL, and I'm just tasked with batch updating these orders (it's a one time scenario, as we recently had an integration regression/bug when updating fulfillment locations in Shopify Admin).

 

Any help would be appreciated.

Reply 1 (1)

riyad
Visitor
2 0 0

I should note that I originally got help from @corrine on this related problem, but he'd suggested that I reach out to the Shopify community for further support. Should I just start a Shopify support chat session again?