Error code 403 when calling Shopify api

[issactran]

Hello, 

Our app is getting customer store data using Shopify AP, recently some stores when calling to API returned error code 403. The customer confirmed not updating the permissions and the app side doesn't do that either. They have to uninstall the app and reinstall the app for the API to work properly. Please help me check this problem, this is x-request-id with error 403: 529a3b8a-4025-46f3-bb03-5ecf3e4e7cb4
Thank you.

[ShopifyDevSup]

Hi @issactran,

Thanks for your post and for including the X-Request-ID. 

In order to share our findings, we would need an authenticated request and we recommend reaching out to [Partner Support] in order to do so. 

When you contact them, please make sure you share this community post with them as well. 

Thanks.