FulFill A Removed/Refunded Order Item

FulFill A Removed/Refunded Order Item

TonyToms
Tourist
11 0 0

 

Orders which contains refunded/removed items are given a tag 'unfulfilled'. These items cannot be fulfilled using the fulfilment API as the fulfillable Quantity is 0 for them.

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In the above example, the order is completed and archived but has got an 'unfulfilled' tag. How can I give it a 'fulfilled' tag?

Its actually a bit confusing for us as those refunded and completed orders are shown as unfulfilled in our shopify orders page.

 

Reply 1 (1)

garyrgilbert
Shopify Partner
411 41 169

Hi There,

 

Well technically speaking the items were either returned or removed from the order so they are "unfulfilled" per se.

 

I would suggest you use the pre-set filters on the orders page to help you.

 

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If you click on the Unfulfilled filter it will NOT show you archived orders and only show those orders that are really "unfulfilled"

 

Cheers,

 

Gary 

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