Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums! While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.

We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

FulFill A Removed/Refunded Order Item

FulFill A Removed/Refunded Order Item

TonyToms
Tourist
11 0 1

 

Orders which contains refunded/removed items are given a tag 'unfulfilled'. These items cannot be fulfilled using the fulfilment API as the fulfillable Quantity is 0 for them.

TonyToms_0-1679100174831.png

 

In the above example, the order is completed and archived but has got an 'unfulfilled' tag. How can I give it a 'fulfilled' tag?

Its actually a bit confusing for us as those refunded and completed orders are shown as unfulfilled in our shopify orders page.

 

Reply 1 (1)

garyrgilbert
Shopify Partner
433 41 191

Hi There,

 

Well technically speaking the items were either returned or removed from the order so they are "unfulfilled" per se.

 

I would suggest you use the pre-set filters on the orders page to help you.

 

garyrgilbert_0-1679308597383.png

 

If you click on the Unfulfilled filter it will NOT show you archived orders and only show those orders that are really "unfulfilled"

 

Cheers,

 

Gary 

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution