GraphQL API ; Internal error. Looks like something went wrong on our end

Shopify Expert
216 1 34

All of a sudden, our private app is throwing this error, randomly, at different steps, when running an import/update items process:

Response: {:ok, %Neuron.Response{body: %{"errors" => [%{"extensions" => %{"code" => "INTERNAL_SERVER_ERROR", "requestId" => "a587e4d1-ec2f-4bdf-bb3b-000cba779b0c"}, "message" => "Internal error. Looks like something went wrong on our end.\nRequest ID: a587e4d1-ec2f-4bdf-bb3b-000cba779b0c (include this in support requests)."}]}

 Is it Black Friday traffic issue, or any other reason? Our request seems fine, and it used to work last week. 

Reply 1 (1)

Shopify Staff
95 21 24

Hi @Derek_Morin ,

I can look into this issue for you, if you're still experiencing it. If you are, can you provide me with a recent x-request-id (found in the header response) as the logs associated with the one above have expired.



syf_ | Developer Support @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog