GraphQl Mutation : Payments App is not installed on the shop.

VantagePayment
Tourist
8 1 5

Hello All,

 

I have an issue while trying to finalize onboarding process for our developpement store with our payment app. 

When calling Graphql mutation (PaymentAppConfigure) we got an error : 

 

 

"message": "Payments App is not installed on the shop."

 

 

 
After some searching, I found someone with the same issue and the solution was to have a published version of the APP. Our payment app has already a published version and we still got this error.
 
Does someone has already got this error can help please ?
 
Thank you

 

Replies 3 (3)

VantagePayment
Tourist
8 1 5

Any response here please

VantagePayment
Tourist
8 1 5

Any replay please. We still facinf this issue and no response from the chat support or by email

vicvans20
Shopify Partner
13 1 7

In case it works for anyone else, I got the same case where the error appeared even with a published version, I simply uninstalled the app and installed again and it worked as expected, as a side note I installed the app on the store while I waited for the first version of the extension to be approved, so maybe that caused the issue on my end.