Incorrect order total for orders in Canadian Dollars

Shiv_Raghuwansh
Shopify Partner
20 0 0

Hello Shopify, 

 

There is a order which is in Canadian dollar (CAD).

Its total is :  $812.97 USD and $1037.23 CAD on Shopify. 

We are downlaoding order through shopify order api (https://shopify.dev/api/admin-rest/2021-10/resources/order#[get]/admin/api/2021-10/orders.json?statu...

In Order api we are getting incorrect order total 

The order Total in API : $813.23 USD.  Which is WRONG. 

 

Please let us know why its happening?

Replies 3 (3)

csam
Shopify Staff (Retired)
267 40 51

Hi @Shiv_Raghuwansh 

 

We're going to need a little more info for this issue - could you please fill out the Report an Issue form found under the Partners Support section? Any additional information you can provide around this issue would be very helpful.

 

Thanks!

To learn more visit the Shopify Help Center or the Community Blog.

Shiv_Raghuwansh
Shopify Partner
20 0 0

Hi Shopify Support, 

As per your suggestion, we filled the report an issue from Partner Support section. 

Our multiple customers are facing the same issue.

Please look it on priority. 

 

 

Shiv_Raghuwansh
Shopify Partner
20 0 0

Hello Shopify Team, 

 

We raised case on partner portal but there is no update since long time. 

please resolve this asap our mutual customers are affected by this bug.