Internal error. Looks like something went wrong on our end.

Shopify Partner
3 0 0

I am getting this error with the message: "Internal error. Looks like something went wrong on our end.\nRequest ID: f6f23469-2301-415b-af00-d8d78872a9ae (include this in support requests)." when I am trying to use productCreate mutation.

I can't find out why is this happening. Can you give me more information about what is the problem?
Let me know if you need additional information.


Best Regards,


Replies 2 (2)

Shopify Staff
2731 298 769

Hi DevsMyDesigns,

This message indicates that an internal error has occurred on the Shopify platform - if you retry the mutation are you still getting the same error? It could also be worth just doublechecking that your request is properly formatted, and all required fields and parameters are included. 



Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog

Shopify Partner
3 0 0

Hi, this is happening randomly. In most cases when I retry the message it works normally.
Can you check what causing this error so I can prevent it? 


I am sending you a few fresh ids:

Request ID: 5c82a6d4-8aa9-41b3-adde-7a8830b5d84e
Request ID: a500678a-0fa7-4762-91d5-453068d436de
Request ID: 234f4d29-b980-4910-bba4-17384fa7d1d8
Request ID: 882afb82-0bb2-4945-bc16-dc041610b14b
Request ID: 3efbdb67-92b0-4a39-a85a-93cad2cf00ef
Request ID: 126ffecb-404c-4bc0-9fb7-7229f675665e