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[stellarcards]

I'm in a strange situation where my store gets orders every day, and I'm pretty sure a relatively large number of people have visited my site and placed orders. But in my store report, it only shows 1 or 2 visitors and this problem has been going on for a month. I've been trying to fix it, but to no avail. The store is still working and it's not affecting the customers to place orders, but I can't do anything about it with the feedback of the visitor count, which is a situation I'm struggling with right now.

[Iwillsolveit · Accepted solution]

It sounds like you're facing a frustrating issue with your Shopify store's visitor analytics. Here are some brief troubleshooting steps to help you resolve the problem:

Possible Causes and Solutions

1. Google Analytics Integration:

Check Tracking Code: Ensure the Google Analytics code is correctly installed in your store's theme settings.

Review Filters: Verify that filters aren’t excluding certain traffic.

2. Shopify Analytics Settings:

Review Settings: Ensure analytics tracking is enabled under Online Store > Preferences.

Browser Issues: Test your site in different browsers or incognito mode.

3. Third-Party Apps:

Check Conflicts: Disable any analytics apps temporarily to see if they’re causing issues.

Update/Reinstall: Consider updating or reinstalling apps that track analytics.

4. Session Timeout:

Adjust Tracking Settings: Check session timeout settings to ensure they're not too short.

5. Customer Accounts:

Track Guest vs. Logged-In Visitors: Review how your analytics tool tracks these sessions.

Next Steps

Contact Shopify Support: If the issue persists, reach out to Shopify support for assistance.

Use Alternative Tools: Consider integrating tools like Google Tag Manager for better insights.

Monitor Regularly: Keep an eye on your analytics for any changes.

By following these steps, you should be able to identi

fy and fix the visitor count issue on your store.

[webwondersco]

@stellarcards Hope you are doing well.

So you would like to increase the traffic of your website or something related to analytics/tracking?

[stellarcards]

The problem I'm having is that the store tracking traffic numbers are getting low and only showing 1 or 2 per day. yet I'm getting far more orders per day!