Solved

Just uploaded product image not found, cannot attach to product variant

nmakhotkin
Shopify Partner
2 1 2

Hi there, 
I am using shopify API to leverage my store/collections/products and I see some discrepancies during the picture uploading process on an existing product: 
- If I create a new product, then upload a bunch of images, then attach the corresponding images to product variants - it works fine, all images are being uploaded and everything is ok

- If I need to change a picture of a particular product variant - I am uploading a new one and then update the corresponding product variant changing image_id field in it. In this case it says "image must be for this product".. I dug it a bit deeper and it turned out that when I upload a new image to an existing product - the image immediately vanishes for some reason (not being attached to a product even). 
Just uploaded image is available in 0.4s but it then says 404 not found 2s later, see the log: 

 

INFO[2023-02-27 13:42:48.679] Upload image https://<url> 
INFO[2023-02-27 13:42:51.238] Uploaded. Got image: {"id":40714734403860,"product_id":8140509643028,"position":2,"created_at":"2023-02-27T04:42:50-05:00","updated_at":"2023-02-27T04:42:50-05:00","width":1200,"height":675,"src":"https://cdn.shopify.com/s/files/...<url>"} 
INFO[2023-02-27 13:42:51.238] Get image [product=8140509643028, id=40714734403860] 
INFO[2023-02-27 13:42:51.649] Successfully got image: {"id":40714734403860,"product_id":8140509643028,"position":2,"created_at":"2023-02-27T04:42:50-05:00","updated_at":"2023-02-27T04:42:50-05:00","width":1200,"height":675,"src":"https://cdn.shopify.com/s/files/...<url>"} 
INFO[2023-02-27 13:42:52.571] Product variant product_id=8140509643028, image_id=40714734403860 INFO[2023-02-27 13:42:52.980] Existing variant image id=40714631938324 INFO[2023-02-27 13:42:53.389] Get image [product=8140509643028, id=40714734403860]
ERRO[2023-02-27 13:42:53.478] Error: Get image failed: Not Found

 

What is wrong here? Why the image is not attached to a product? Why it is available right away but not found 2 sec later?

 

Accepted Solution (1)

nmakhotkin
Shopify Partner
2 1 2

This is an accepted solution.

Closing it. It turns out the issue on my side: The product is being accidentally updated without a new image, that's why it was deleted every time. Fixed. 

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Reply 1 (1)

nmakhotkin
Shopify Partner
2 1 2

This is an accepted solution.

Closing it. It turns out the issue on my side: The product is being accidentally updated without a new image, that's why it was deleted every time. Fixed.