Line Item status not changing from "fulfilled" to "returned/refunded" in Shopify admin

tolgapaksoy
Shopify Partner
106 7 64

I have an order that I've applied 3 refunds to. Only the first refund is visible in Shopify Admin:

 

Screenshot 2021-12-06 at 16.35.18.png

As you can see, I have 3 refunds applied (in the cost summary). Only the first refund is visible, which was a Refund with CANCELED of 1 lineitem.

Then I did a refund with RETOUR of 2 lineitems. These are not visible in the Order lines.

Then I did another refund with RETOUR of 2 lineitems. These are also not visible in the Order lines.

 

What is going on here? This seems to be a blatant bug in Shopify admin. All order lines have "refundableQuantity: 0". And I can see the refunds I've created in the API. There seems to be nothing wrong with the refunds I created if I solely look at the API responses. Why does Shopify not show these 4 line items as "Removed" or "Returned"?

 

Order ID is: gid://shopify/Order/4593885085922

 

If anyone is wondering, I'm using the "Suggested Refund" method to calculate refunds.

Reply 1 (1)

csam
Shopify Staff (Retired)
267 40 51

Hi @tolgapaksoy 

 

Can you provide the requests that you sent in order to try and create these returns? I will take a look and see if I can spot the reason they are not appearing there for you.

 

Regards,

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