Not getting order id in some of payment transaction response

Webgility1
Shopify Partner
58 1 9

Hello Shopify,

 

We are Webgility and have mutual customers. One of our customer is facing issue in payment transaction download, where orderid is not coming in the response of the API. Below are the details

Request URL -

 
Response -
attached "shopifyPaymnettransactionResponse.txt"
 

 

 
Please guide us why this is happening and how we can solve it.
 
Thanks
Webgility
Replies 2 (2)

Webgility1
Shopify Partner
58 1 9

Hello Shopify,

 

More customers have started facing this issue. Please have a look and provide us a solution.

 

Thanks,

Webgility

Shiv_Raghuwansh
Shopify Partner
20 0 0

Hello Shopify,

Our customers are blocked due to this issue, could you please look into this on high priority as our customer functionality got impacted and they are very frustrated.

 

Thanks,

Webgility