We have an integration between Shopify + NetSuite API. We are missing orders that are unfulfilled. Some orders are facebook orders, others appear to be normal online orders. We cannot understand what we are missing and why there is no consistency on what is excluded. Here is our call.
For facebook, I have to set the financial_status to "authorized' just to be able to see it, no other variation of status/fulfillment status will work.
For the non facebook orders, I still have not been able to find the right request to even see them. It makes me wonder if they were brought in from some other app or pos, but I do not know how to find that out.
We are having similar issues but our query is slightly different. We are trying to get orders with status=any, fulfillment status=any, and financial status=paid. We get a lot of orders but there is one that is missing for unexplained reasons. Have you had any luck with this?