Partner API - Transactions - Refunds

sebastiandev
Shopify Partner
58 1 20
 

Hi there!

I'm using the Partner API to create a panel for advanced data browsing regarding applications, installations, and so on.

Currently, I'm working on retrieving transactions - overall, everything is working great, but I've encountered a certain issue. The amount for one application doesn't match the actual state. This is because we issued a refund to a specific customer for a subscription of one of the applications.

The API data being returned shows comprehensive details about the store and payments, yet in the Shopify panel, refund information is visible.

sebastiandev_0-1701464466875.png

 

sebastiandev_1-1701464555924.png

 



How can I retrieve additional information about refunds? Are there any plans to label or indicate them in some way?

Replies 5 (5)

SBD_
Shopify Staff
1829 270 410

Hey @sebastiandev 

 

Checking on this one.

Scott | Developer Advocate @ Shopify 

SBD_
Shopify Staff
1829 270 410

Hey @sebastiandev,

 

Can you please DM me the shop name + app ID so the team can investigate further?

Scott | Developer Advocate @ Shopify 

dtrz
Shopify Partner
5 0 0

I have same problem with the author.

How can I recognize refund transaction or is there any API to get them?

sebastiandev
Shopify Partner
58 1 20

Transactions type 

APP_SALE_ADJUSTMENT


But you can't connect it with app subscription sale 

sebastiandev_0-1707118433778.png


@SBD_  is possible return correct chargeId ? Currently I can see null value

KhangDinh
Shopify Partner
1 0 0

Same issue here. Do you have solution  for this yet ? Is there anyway to know the transaction "APP_SALE_ADJUSTMENT" is come from which subscription charge ? thank you.