paymentSessionResolve not working as expected on success events.

agatto-conekta
Shopify Partner
1 0 0

 

Hello all!

 

I have a productive payments app installed in about 1000 stores and i'm having a weird issue on the mutation to resolve the order as paid. On some random orders, the paymentSessionResolve is not working as expected, ill try to explain it below;

 

On some random orders, when i do the graphql request to resolve the payment, i get a success response with success status code and body, but the order is still "pending payment" on the merchant store. For example;


[2022-07-07 14:43:05] Order: FA_1J6mdywqs4XXXXXXXXXX
"mutation_response":{"data":{"paymentSessionResolve":{"paymentSession":{"id":"gid:\/\/shopify\/PaymentSession\/FA_1J6mdywqs4XXXXXXXXXX-","status":{"code": "RESOLVED"}},"userErrors":[]}},"extensions":{"cost":{"requestedQueryCost":11,"actualQueryCost":11,"throttleStatus":{"maximumAvailable":109200,"currentlyAvailable ":109189,"restoreRate":5460}}}}

 

I've tried to 'fix' it sending that mutation two times for each payment, with 0.75S of delay, but im still having the same problem,

but if i wait some time and i do another retry with the SAME request, it works..

 

So, i think is not a problem of the request, because it works on the 90% of the orders and even when i retry the same request it works..

 

Also, since the request has a success status code and body and payment apps dont have a scope to read the order status, i cant identify that cases to do an automatic retry, i need to wait for every merchant to send me a ticket with that issue and take manual actions

 

it could be a shopify issue maybe?

 

I hope someone can help me, Thanks

Reply 1 (1)

KB77
Shopify Staff
59 6 11

Hi @agatto-conekta If you have some example checkout urls or the x-rexquest-id of some failed mutations that were sent you can include those on this form 

https://help.shopify.com/en/questions/partners#/contact/report-an-issue and our support team can check the log data to see if theres any insights there we can share to help understand this. 

 

KB77 | API Support @ Shopify
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