"fulfillments" status is "success" ,but the order "fulfillment_status" is null

xu
Shopify Partner
2 0 0

“FulfillmentOrder” status is “in_progress” ,and "fulfillments" status is "success" ,but the order "fulfillment_status"=null, I tried FulfillmentOrder and Fulfillment. All interfaces cannot modify the fulfillment status of the order.

order:  5224631992612   

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If I use the fulfillments.json API, an error will be reported: {"errors": ["Cannot create fulfillment for the fulfillment order."].
If I use the fulfillments/id/cancel.json API, an error will be reported: "errors": ["Validation failed: Quantity can't be greater than remaining sufficient quantity"].
"Fullment_orders/id/open.json, fullment_orders/id/close.json, fullment_orders/id/cancel. json, fullment_orders/id/hole. json" all report an error.

 

Question: How should I complete the reservation and which API should I use?

 

Replies 2 (2)

xu
Shopify Partner
2 0 0

As long as the "Fulfillments. json" API is used for shipment, then "Fulfillment_order_line_items" does not enter parameters, and the order has two or more sub-items, this problem will occur! These logistics cannot be deleted on the shopify backend, and all APIs cannot operate to repair orders. This is a very serious bug!!!

ShopifyDevSup
Shopify Staff
1358 227 475

Hi @xu, There's a couple of things we noticed here. Please be aware that there is a deprecated call for updating line items fulfilment, and ensure you are using the correct call.  https://shopify.dev/api/admin-graphql/2022-04/objects/LineItem#field-lineitem-fulfillmentstatus:~:te... 

 

Also the example you show there has a fulfillable quantity of -1. So it may be unfulfillable due to this. When the items are unfulfilled the expected value returned for order.fulfillment is NULL.

 

https://shopify.dev/api/admin-rest/2022-10/resources/order#:~:text=null%3A%20None%20of%20the%20line%....

 

  • fulfilled: Every line item in the order has been fulfilled.
  • null: None of the line items in the order have been fulfilled.
  • partial: At least one line item in the order has been fulfilled.
  • restocked: Every line item in the order has been restocked and the order canceled.

Hope that helps!

Developer Support @ Shopify
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