Solved

Refunding an order before the capture via GraphQL

JeremiahClaspel
Shopify Partner
2 0 1

Hello, 

I am looking at implementing the manual capture payment capture method and am wondering how this would impact creating refunds before the capture. A couple scenarios would be an order is cancelled, or a customer would like a partial refund from a coupon code they found after placing their order. 

Currently we are capturing payment at the time of sale, so creating a refund against that sale is the standard procedure, however I am unsure of how this would look pre-capture and could use some insight before migrating over to the manual capture. 

 

Thanks!

Jeremiah

Accepted Solution (1)

ShopifyDevSup
Shopify Staff
1376 229 479

This is an accepted solution.

Hey @JeremiahClaspel ! That's a great question. 

 

In the scenarios you mentioned, 

 

1. If an order is cancelled, the authorization is automatically voided, so in that scenario, the customer would need to make a new purchase as cancelling an order can't be reversed. Relevant mutation if you're wanting to cancel via API https://shopify.dev/docs/api/admin-graphql/2024-01/mutations/orderCancel 

2. For orders where you have not yet captured the amount, and the customer is requesting a refund for a coupon code they found, then you just need to specify the amount you want to capture in your request. The remaining un-captured authorized amount (depending on the gateway and it's rules around multiple captures), will either be returned automatically, or returned once the authorization period ends (typically 7 days). https://shopify.dev/docs/api/admin-graphql/2024-01/input-objects/OrderCaptureInput#field-ordercaptur... 

 

There's a little more context in the help center here as well: https://help.shopify.com/en/manual/orders/get-paid 

 

Hope that helps! 

 

- Kyle G.

Developer Support @ Shopify
- Was this reply helpful? Click Like to let us know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

View solution in original post

Reply 1 (1)

ShopifyDevSup
Shopify Staff
1376 229 479

This is an accepted solution.

Hey @JeremiahClaspel ! That's a great question. 

 

In the scenarios you mentioned, 

 

1. If an order is cancelled, the authorization is automatically voided, so in that scenario, the customer would need to make a new purchase as cancelling an order can't be reversed. Relevant mutation if you're wanting to cancel via API https://shopify.dev/docs/api/admin-graphql/2024-01/mutations/orderCancel 

2. For orders where you have not yet captured the amount, and the customer is requesting a refund for a coupon code they found, then you just need to specify the amount you want to capture in your request. The remaining un-captured authorized amount (depending on the gateway and it's rules around multiple captures), will either be returned automatically, or returned once the authorization period ends (typically 7 days). https://shopify.dev/docs/api/admin-graphql/2024-01/input-objects/OrderCaptureInput#field-ordercaptur... 

 

There's a little more context in the help center here as well: https://help.shopify.com/en/manual/orders/get-paid 

 

Hope that helps! 

 

- Kyle G.

Developer Support @ Shopify
- Was this reply helpful? Click Like to let us know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit Shopify.dev or the Shopify Web Design and Development Blog