Re: Shopify internal error: 503

Shopify internal error: 503

PTP
Shopify Partner
14 0 2

In the Shopify App I built, I occasionally will get the following error: 

 

HttpInternalError: Shopify internal error: If you report this error, please include this id: 9b8e7a29-87df-4f15-85a4-eb6adc930f7c

 

Any idea what is causing this? 

 

Screen Shot 2022-08-23 at 9.05.41 AM.png

Replies 4 (4)

JamesG
Shopify Staff
42 10 11

Hey @PTP 

I checked our logs from the 23rd but could not find anything with that request ID.

503 errors can happen for a variety of reasons, which is why we recommend checking the Shopify status page, limiting your API request rates, and implementing a re-try strategy.

Our dev documentation and API Forum FAQs also have some information on those errors, but if they persist then please send an example of the query that is causing the issue and I'll take another look.

 

Cheers

JamesG | API Support @ Shopify 
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khoff
Explorer
46 0 39

Shopify is constantly returning 503 errors for our site and we are not using an API. I see them  every day while in the admin. This is a major issue with Shopify.

ShopifyDevSup
Shopify Staff
1453 238 499

Hey @PTP

A 503 error typically means Service Unavailable

 

The server is currently unavailable. Check the Shopify status page for reported service outages.

Our documentation here covers the various error code you may experience during development: https://shopify.dev/docs/api/usage/response-codes 

 

If you notice it's a recurring error, it will to reach out to our support teams and share that id along with a timestamp from your request so we can take a look in to our logs and find out why this is happening. 

 

Hope that helps 

 

- Kyle G. 

Developer Support @ Shopify
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StephenK
Shopify Partner
80 7 46

I got a few of these today, here are some request IDs thrown from my app:-

551495f1-22e7-449e-8fe1-3f0dfd306b7d-1712150816
1de06b9e-982f-4370-ad34-d17dc9aebc8b-1712150873

d08f2e63-360a-4453-862e-0e855e9ac9c4-1712151616

Some Shopify/Ecommerce related articles - https://medium.com/@stephenkeable