ShopifyQL orders returns empty response

[mimi33]

I am trying to use ShopifyQL so we can analyze data on our end

Following the documentation, I executed the code on my Shopify GraphiQL app

https://shopify.dev/api/admin-graphql/2023-01/queries/shopifyqlQuery#examples-Get_a_table_data_respo...

However as seen in the screenshot, there are no orders returned (we do have orders).

Is this something wrong in the code I pasted, or is the orders table broken?

[ShopifyDevSup]

Hi @mimi33 - that query does look like it should work and I've successfully tested it on one of my test stores. At the moment, making ShopifyQL queries through the admin API is only available on the release candidate and unstable versions of of our Admin API. We don't usually recommend relying on experimental features until they are rolled out in full releases.

That said, it is odd that it's not returning expected data. Since we'd have to talk about some sensitive store-related info, could you reach out to either our partner support or merchant support team through this link here? When you reach out, just refer to and share my post here and mention that you are reporting an issue with ShopifyQL. They should be able to get you in touch with one of our technical teams who can look into this for you on a store-level. 

Hope this helps!

[cynthia9]

I'm facing the same issue and upon contacting support they say I should talk to a shopify expert. While the issue seems to be with shopify API itself.

[svickers]

I am seeing the same issue as well trying to go through this tutorial: https://shopify.github.io/workshops/codelabs/shopifyql-with-polaris-viz/index.html?index=./workshops... but nothing is returned from orders.

I can successfully execute queries on products like

FROM products show product_id

returns a list of product_ids, but:

FROM orders show order_id

returns no data.

[ShopifyDevSup]

Hi @mimi33 👋

I'd recommend checking that your app has all the necessary access scopes to start. You can fetch them using the `currentInstallation` query as shown below:

{
    currentAppInstallation {
        accessScopes {
            handle
        }
    }
}

From my testing, the same `shopifyqlQuery` example on an app with appropriate scopes appears to yield the orders table data successfully. If the issue persists despite having the required scopes, please share a X-Request-ID (and timestamp) from the last 7 days and we would be happy to take a closer look.

[svickers]

I am running the query from within the Shopify GraphQL App and I have granted all scopes, here is the response for accessScopes:

 "accessScopes": [
{
"handle": "write_content"
},
{
"handle": "write_themes"
},
{
"handle": "write_checkout_branding_settings"
},
{
"handle": "write_products"
},
{
"handle": "write_product_listings"
},
{
"handle": "write_customers"
},
{
"handle": "write_draft_orders"
},
{
"handle": "write_script_tags"
},
{
"handle": "write_inventory"
},
{
"handle": "write_fulfillments"
},
{
"handle": "write_assigned_fulfillment_orders"
},
{
"handle": "write_merchant_managed_fulfillment_orders"
},
{
"handle": "write_third_party_fulfillment_orders"
},
{
"handle": "write_checkouts"
},
{
"handle": "write_reports"
},
{
"handle": "write_price_rules"
},
{
"handle": "write_marketing_events"
},
{
"handle": "write_resource_feedbacks"
},
{
"handle": "read_analytics"
},
{
"handle": "read_all_orders"
},
{
"handle": "write_orders"
},
{
"handle": "write_channels"
},
{
"handle": "read_apps"
},
{
"handle": "write_translations"
},
{
"handle": "write_locales"
},
{
"handle": "write_discounts"
},
{
"handle": "write_shipping"
},
{
"handle": "write_order_edits"
},
{
"handle": "write_legal_policies"
},
{
"handle": "write_payment_customizations"
},
{
"handle": "write_delivery_customizations"
},
{
"handle": "unauthenticated_read_product_listings"
},
{
"handle": "unauthenticated_read_product_tags"
},
{
"handle": "unauthenticated_write_checkouts"
},
{
"handle": "unauthenticated_write_customers"
},
{
"handle": "unauthenticated_read_customer_tags"
},
{
"handle": "unauthenticated_read_content"
},
{
"handle": "read_content"
},
{
"handle": "read_themes"
},
{
"handle": "read_checkout_branding_settings"
},
{
"handle": "read_products"
},
{
"handle": "read_product_listings"
},
{
"handle": "read_customers"
},
{
"handle": "read_draft_orders"
},
{
"handle": "read_script_tags"
},
{
"handle": "read_inventory"
},
{
"handle": "read_fulfillments"
},
{
"handle": "read_assigned_fulfillment_orders"
},
{
"handle": "read_merchant_managed_fulfillment_orders"
},
{
"handle": "read_third_party_fulfillment_orders"
},
{
"handle": "read_checkouts"
},
{
"handle": "read_reports"
},
{
"handle": "read_price_rules"
},
{
"handle": "read_marketing_events"
},
{
"handle": "read_resource_feedbacks"
},
{
"handle": "read_orders"
},
{
"handle": "read_channels"
},
{
"handle": "read_translations"
},
{
"handle": "read_locales"
},
{
"handle": "read_discounts"
},
{
"handle": "read_shipping"
},
{
"handle": "read_order_edits"
},
{
"handle": "read_legal_policies"
},
{
"handle": "read_payment_customizations"
},
{
"handle": "read_delivery_customizations"
},
{
"handle": "unauthenticated_read_checkouts"
},
{
"handle": "unauthenticated_read_customers"
}
]

It looks like every required scope from the docs are accounted for.

[qinshi]

Hi, I got the same issue, when I try to get order data it return empty, but it works when I try to get product data, any suggestion？Thanks!

[ShopifyDevSup]

Hi @qinshi 👋

Would you kindly confirm whether you're testing this on a partner development store?

[qinshi]

Hi @ShopifyDevSup 

Yes, I am testing this on my development store, it's name is fetch-light, and it dose have orders. Please have a check. Thanks!

[CAPSULE_D2C]

Hello all,

Same issue for us. Same Permissions. Different queries not work. Only return "€0.00" if we have sum in the query.

Products return data but not Orders.

[qinshi]

I'm blocking here, can anybody help?

[ShopifyDevSup]

Thanks for confirming that you're testing ShopifyQL on a development store. At this time, ShopifyQL is only available on live stores, so it would be expected that querying a development store would return 0 values in the orders tables.

[qinshi]

Hi @ShopifyDevSup 

Thanks for your answer, and is there any solution if we want to test ShopifyQL on a development store now?

[ShopifyDevSup]

Hi all,

Our developers have updated our documentation to clarify that it is only available to Plus merchant stores for now.

We do not currently have a solution for partners looking to test on a development store, but thank for all of your feedback!

[Sweedy]

Does this extend to live stores as well or is this just for development?

In other words, is ShopifyQL available to exclusively Plus merchant stores in general or can "lower tier" live stores use it?

[ShopifyDevSup]

At this time, ShopifyQL is available only on live merchant stores on a Plus plan.

[Joey_Sturgis]

Is this still true?

[bluesky0724]

Hi @ShopifyDevSup 
Could you please update any answer here?

I am also facing this issue.

Issue is on both development store and production store.

Thank you

[Joey_Sturgis]

I was informed a while ago by Shopify that this only works on Shopify Plus
accounts. This may or may not still be true.

[CAPSULE_D2C]

Hello,

That not working too with store in production.

Best regards

[svickers]

Yes, trying it on a development store.

[Sweedy]

Same issue here, has anyone managed to find a solution?