SMS Marketing Consent Webhook

SMS Marketing Consent Webhook

Shopify Partner
3 0 0

Hi all,


I would like to know how does this webhook actually works (


I already installed it. However, upon checking at webhook log, it is only triggering if customers opt-in/consent to marketing SMSes. It does not trigger when customers opt-out/does not consent to marketing SMSes.


Can anyone help me?

Reply 1 (1)

Shopify Staff
1453 238 498

Hey @fatin1 - thanks for getting in touch. I checked this on my end and can confirm the the webhook should trigger when a customer opts out of/unsubscribes from SMS marketing consent. In this case, if you're able to share a webhook ID for a webhook subscription connected to your app and the shop, we can use that to take a look at the logs on our end to investigate further. 

Hope to hear from you soon. 


Al | Shopify Developer Support

Developer Support @ Shopify
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