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GraphQL Basics and Troubleshooting
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- The order of products in the collection is wrong - ProductCollectionSortKeys
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The order of products in the collection is wrong - ProductCollectionSortKeys
The order of products in the collection is wrong - ProductCollectionSortKeys
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08-17-2022
10:27 PM
Hello,
Is there any change with Shopify API ProductCollectionSortKeys from yesterday?
Our team found an issue when export product in a collection with BULK API, we can't get the order of products.
Could someone of Shopify API team could check the issue?
Please let me know if you need any information.
Thank you
Globo Product Options — Add custom options to your products
Globo Pre‑Order — Sell pre-orders & manage out-of-stock items
Found it helpful? Feel free to Like or accept it as the Solution!
Replies 10 (10)
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08-18-2022
01:58 AM
This is affecting our live store too. We cannot sort the products in line with the Shopify admin side.
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08-18-2022
02:06 AM
Please do something about it as it is creating too much problem
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08-18-2022
02:56 AM
Due to this problem we have not been able to launch our new collection since yesterday. Please solve this problem asap!
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08-18-2022
10:39 PM
Has anyone seen a fix from Shopify for this yet?
Here are the questions they've asked me, but my developer is unfortunately not well so I'm not exact on the answers.
I really wanted to help you out, so I double-checked your file here and I coordinated with our Technical Team. We are currently investigating this, and we just need some verification. Can you provide us this information, please?
- The API call they are sending:
- The results of the call:
- When it last worked as they expected it to:
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08-18-2022
11:53 PM
We have checked in this morning, but the bug is still there.
I have a solution for someone if you are getting the same issue.
We only get this bug with BULK Query. For the normal query, The product order is correctly.
So at this time, our team has temporary changed to normal query to fix the issue.
But we still looking for someone at Shopify API team to fix this bug, BULK query is really important for all of us to save time.
Globo Product Options — Add custom options to your products
Globo Pre‑Order — Sell pre-orders & manage out-of-stock items
Found it helpful? Feel free to Like or accept it as the Solution!
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08-25-2022
02:29 PM
Anyone looking at the issue on Shopify side? Why do you change the code on old API versions?
Co-Founder / Developer at: merchbees
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
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09-04-2022
01:33 PM
Anyone seen a fix so far?
Co-Founder / Developer at: merchbees
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
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09-04-2022
06:47 PM
We have had questions back from Shopfiy, but I can't get in touch with my developer to answer the questions they asked:
A X-Request-ID from the response body you had received from us on an example Bulk Query request where you've noticed this error
They mentioned that they could use that to dig a bit further into this here. If we could also find out why you wanted to re-order the collection in a specific way through an API call, this would be helpful for us to look into this as well.
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09-05-2022
09:29 AM
Let me share all the details. They rejected my bug report as well. Services still not working properly.
As you can see below, API and Graphql results are matching. But bulk request using the same graphql query fails.
Collection id: 397117849818
API url: https://{{shop_domain}}/admin/api/2022-04/collections/397117849818/products.json?limit=250&fields=id
X-request-id: e6ca6f46-4daa-4d47-a460-1f90131875e5
And the order of products in response body
{
"products": [
{
"id": 7757785399514
},
{
"id": 7757793296602
},
{
"id": 7757794509018
},
{
"id": 7698149703898
},
{
"id": 7748493017306
},
{
"id": 7746152136922
},
{
"id": 7746147778778
},
{
"id": 7746142077146
},
{
"id": 7746153840858
},
{
"id": 7746154463450
},
{
"id": 7738588791002
},
{
"id": 7466701029594
},
{
"id": 7728395780314
},
{
"id": 7715037216986
},
{
"id": 7708877881562
},
{
"id": 7466675372250
},
{
"id": 7677893771482
},
{
"id": 7668173897946
},
{
"id": 7668184056026
},
{
"id": 7560245805274
},
{
"id": 7656079884506
},
{
"id": 7647221317850
},
{
"id": 7466684645594
},
{
"id": 7629214449882
},
{
"id": 7627875254490
},
{
"id": 7607603134682
},
{
"id": 7607573283034
},
{
"id": 7607542317274
},
{
"id": 7599648342234
},
{
"id": 7598418165978
},
{
"id": 7598415937754
},
{
"id": 7598413643994
},
{
"id": 7592842166490
},
{
"id": 7592833941722
},
{
"id": 7586044707034
},
{
"id": 7585046659290
},
{
"id": 7585039679706
},
{
"id": 7568193323226
},
{
"id": 7568191946970
},
{
"id": 7570878824666
},
{
"id": 7570874597594
},
{
"id": 7464612921562
},
{
"id": 7538651037914
},
{
"id": 7471830368474
},
{
"id": 7466696442074
},
{
"id": 7561057894618
},
{
"id": 7560242397402
},
{
"id": 7557389385946
},
{
"id": 7557388239066
},
{
"id": 7557386436826
},
{
"id": 7557383028954
},
{
"id": 7557380964570
},
{
"id": 7470756102362
},
{
"id": 7551361188058
},
{
"id": 7551352078554
},
{
"id": 7551313084634
},
{
"id": 7550502502618
},
{
"id": 7471790096602
},
{
"id": 7539692863706
},
{
"id": 7466718658778
},
{
"id": 7534702133466
},
{
"id": 7533732856026
},
{
"id": 7529578528986
},
{
"id": 7468110250202
},
{
"id": 7466719903962
},
{
"id": 7525071487194
},
{
"id": 7466698899674
},
{
"id": 7471795044570
},
{
"id": 7471706702042
},
{
"id": 7466706567386
},
{
"id": 7467324375258
},
{
"id": 7471685697754
},
{
"id": 7557384405210
},
{
"id": 7728397156570
},
{
"id": 7728393388250
},
{
"id": 7711253102810
},
{
"id": 7677884924122
},
{
"id": 7677885939930
},
{
"id": 7677888823514
},
{
"id": 7677890003162
},
{
"id": 7677892821210
},
{
"id": 7669537571034
},
{
"id": 7669535506650
},
{
"id": 7659595792602
},
{
"id": 7656093122778
},
{
"id": 7647224103130
},
{
"id": 7644590571738
},
{
"id": 7634882298074
},
{
"id": 7631780446426
},
{
"id": 7555692167386
},
{
"id": 7607576035546
},
{
"id": 7598419738842
},
{
"id": 7586047688922
},
{
"id": 7585063502042
},
{
"id": 7585045479642
},
{
"id": 7585035714778
},
{
"id": 7568192831706
},
{
"id": 7568192569562
},
{
"id": 7568190472410
},
{
"id": 7551370297562
},
{
"id": 7568200302810
},
{
"id": 7558182731994
},
{
"id": 7524675256538
},
{
"id": 7524662477018
},
{
"id": 7523921723610
},
{
"id": 7466682613978
},
{
"id": 7466686677210
},
{
"id": 7466689691866
},
{
"id": 7466710466778
},
{
"id": 7466712334554
},
{
"id": 7466716889306
},
{
"id": 7467195531482
},
{
"id": 7467229544666
},
{
"id": 7467325587674
},
{
"id": 7467328274650
},
{
"id": 7467329093850
},
{
"id": 7468092424410
},
{
"id": 7468111855834
},
{
"id": 7468126372058
},
{
"id": 7468133056730
},
{
"id": 7468135940314
},
{
"id": 7470759837914
},
{
"id": 7470762164442
},
{
"id": 7471665283290
},
{
"id": 7471669936346
},
{
"id": 7471785214170
},
{
"id": 7471812575450
},
{
"id": 7523933683930
},
{
"id": 7523935125722
},
{
"id": 7524660740314
},
{
"id": 7524676370650
},
{
"id": 7525024301274
},
{
"id": 7525070995674
},
{
"id": 7525086101722
},
{
"id": 7534680735962
},
{
"id": 7534682112218
},
{
"id": 7534682996954
},
{
"id": 7534684799194
},
{
"id": 7539991412954
},
{
"id": 7539994820826
},
{
"id": 7539998425306
},
{
"id": 7540005503194
},
{
"id": 7550250909914
},
{
"id": 7550494572762
},
{
"id": 7555697705178
},
{
"id": 7557389025498
},
{
"id": 7560241381594
},
{
"id": 7560245280986
},
{
"id": 7562884776154
},
{
"id": 7562885824730
},
{
"id": 7570877776090
},
{
"id": 7571447513306
},
{
"id": 7571447939290
},
{
"id": 7571448234202
},
{
"id": 7585012285658
},
{
"id": 7585025425626
},
{
"id": 7607554703578
},
{
"id": 7607564107994
},
{
"id": 7607568105690
},
{
"id": 7607597334746
},
{
"id": 7607600546010
},
{
"id": 7620019880154
},
{
"id": 7623785021658
},
{
"id": 7631778873562
},
{
"id": 7636877312218
},
{
"id": 7636877738202
},
{
"id": 7656070611162
},
{
"id": 7656086667482
}
]
}
Bulk Query:
Bulk Query:
mutation {
bulkOperationRunQuery(
query: """
{
collections {
edges {
node {
id
products
{
edges {
node {
id
}
}
}
}
}
}
}
"""
) {
bulkOperation {
id
status
}
userErrors {
field
message
}
}
}
X-Request Id: 680bbbeb-496c-4626-b640-ba2a0f847cbd
Order of products returned (simplified):
7568200302810
7558182731994
7524675256538
7524662477018
7523921723610
7466682613978
7466686677210
7466689691866
7466710466778
7466712334554
7466716889306
7467195531482
7467229544666
7467325587674
7467328274650
7467329093850
7468092424410
7468111855834
7468126372058
7468133056730
7468135940314
7470759837914
7470762164442
7471665283290
7471669936346
7471785214170
7471812575450
7523933683930
7523935125722
7524660740314
7524676370650
7525024301274
7525070995674
7525086101722
7534680735962
7534682112218
7534682996954
7534684799194
7539991412954
7539994820826
7539998425306
7540005503194
7550250909914
7550494572762
7555697705178
7557389025498
7560241381594
7560245280986
7562884776154
7562885824730
7570877776090
7571447513306
7571447939290
7571448234202
7585012285658
7585025425626
7607554703578
7607564107994
7607568105690
7607597334746
7607600546010
7620019880154
7623785021658
7631778873562
7636877312218
7636877738202
7656070611162
7656086667482
7757785399514
7757793296602
7757794509018
7698149703898
7748493017306
7746152136922
7746147778778
7746142077146
7746153840858
7746154463450
7738588791002
7466701029594
7728395780314
7715037216986
7708877881562
7466675372250
7677893771482
7668173897946
7668184056026
7560245805274
7656079884506
7647221317850
7466684645594
7629214449882
7627875254490
7607603134682
7607573283034
7607542317274
7599648342234
7598418165978
7598415937754
7598413643994
7592842166490
7592833941722
7586044707034
7585046659290
7585039679706
7568193323226
7568191946970
7570878824666
7570874597594
7464612921562
7538651037914
7471830368474
7466696442074
7561057894618
7560242397402
7557389385946
7557388239066
7557386436826
7557383028954
7557380964570
7470756102362
7551361188058
7551352078554
7551313084634
7550502502618
7471790096602
7539692863706
7466718658778
7534702133466
7533732856026
7529578528986
7468110250202
7466719903962
7525071487194
7466698899674
7471795044570
7471706702042
7466706567386
7467324375258
7471685697754
7557384405210
7728397156570
7728393388250
7711253102810
7677884924122
7677885939930
7677888823514
7677890003162
7677892821210
7669537571034
7669535506650
7659595792602
7656093122778
7647224103130
7644590571738
7634882298074
7631780446426
7555692167386
7607576035546
7598419738842
7586047688922
7585063502042
7585045479642
7585035714778
7568192831706
7568192569562
7568190472410
7551370297562
Graphql query:
7558182731994
7524675256538
7524662477018
7523921723610
7466682613978
7466686677210
7466689691866
7466710466778
7466712334554
7466716889306
7467195531482
7467229544666
7467325587674
7467328274650
7467329093850
7468092424410
7468111855834
7468126372058
7468133056730
7468135940314
7470759837914
7470762164442
7471665283290
7471669936346
7471785214170
7471812575450
7523933683930
7523935125722
7524660740314
7524676370650
7525024301274
7525070995674
7525086101722
7534680735962
7534682112218
7534682996954
7534684799194
7539991412954
7539994820826
7539998425306
7540005503194
7550250909914
7550494572762
7555697705178
7557389025498
7560241381594
7560245280986
7562884776154
7562885824730
7570877776090
7571447513306
7571447939290
7571448234202
7585012285658
7585025425626
7607554703578
7607564107994
7607568105690
7607597334746
7607600546010
7620019880154
7623785021658
7631778873562
7636877312218
7636877738202
7656070611162
7656086667482
7757785399514
7757793296602
7757794509018
7698149703898
7748493017306
7746152136922
7746147778778
7746142077146
7746153840858
7746154463450
7738588791002
7466701029594
7728395780314
7715037216986
7708877881562
7466675372250
7677893771482
7668173897946
7668184056026
7560245805274
7656079884506
7647221317850
7466684645594
7629214449882
7627875254490
7607603134682
7607573283034
7607542317274
7599648342234
7598418165978
7598415937754
7598413643994
7592842166490
7592833941722
7586044707034
7585046659290
7585039679706
7568193323226
7568191946970
7570878824666
7570874597594
7464612921562
7538651037914
7471830368474
7466696442074
7561057894618
7560242397402
7557389385946
7557388239066
7557386436826
7557383028954
7557380964570
7470756102362
7551361188058
7551352078554
7551313084634
7550502502618
7471790096602
7539692863706
7466718658778
7534702133466
7533732856026
7529578528986
7468110250202
7466719903962
7525071487194
7466698899674
7471795044570
7471706702042
7466706567386
7467324375258
7471685697754
7557384405210
7728397156570
7728393388250
7711253102810
7677884924122
7677885939930
7677888823514
7677890003162
7677892821210
7669537571034
7669535506650
7659595792602
7656093122778
7647224103130
7644590571738
7634882298074
7631780446426
7555692167386
7607576035546
7598419738842
7586047688922
7585063502042
7585045479642
7585035714778
7568192831706
7568192569562
7568190472410
7551370297562
Graphql query:
{
collection(id: "gid://shopify/Collection/397117849818") {
products(first: 250) {
edges {
node {
id
}
}
pageInfo {
hasNextPage
}
}
}
}
X-request-id: e85b39f9-dc69-4d87-b990-ae7f08a90b89
Response data:
{
{
"data": {
"collection": {
"products": {
"edges": [
{
"node": {
"id": "gid://shopify/Product/7757785399514"
}
},
{
"node": {
"id": "gid://shopify/Product/7757793296602"
}
},
{
"node": {
"id": "gid://shopify/Product/7757794509018"
}
},
{
"node": {
"id": "gid://shopify/Product/7698149703898"
}
},
{
"node": {
"id": "gid://shopify/Product/7748493017306"
}
},
{
"node": {
"id": "gid://shopify/Product/7746152136922"
}
},
{
"node": {
"id": "gid://shopify/Product/7746147778778"
}
},
{
"node": {
"id": "gid://shopify/Product/7746142077146"
}
},
{
"node": {
"id": "gid://shopify/Product/7746153840858"
}
},
{
"node": {
"id": "gid://shopify/Product/7746154463450"
}
},
{
"node": {
"id": "gid://shopify/Product/7738588791002"
}
},
{
"node": {
"id": "gid://shopify/Product/7466701029594"
}
},
{
"node": {
"id": "gid://shopify/Product/7728395780314"
}
},
{
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Co-Founder / Developer at: merchbees
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
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Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
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10-16-2022
12:29 PM
Support told me that it may have been fixed. Anyone seen any change so far?
--Still not working
Co-Founder / Developer at: merchbees
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
Merchbees Low Stock Alert - Keep track of your low stock items by email and slack
Merchbees Inventory Value - Know your inventory value and quantity in real-time
Push Down & Hide Out of Stock - Move out of stock products to the bottom of the collection to improve SEO & hide/ unhide automatically
