Unable to get refund information for orders via restful api

[xsjiang]

This order has been refunded, but the refund information is not available from the API.

```

https://${host}/admin/api/2021-10/orders/{orderId}.json

```

[garyrgilbert]

did you try /orders/{order_id}/refunds.json

Cheers,

Gary

[xsjiang]

Yes, it return empty.

[garyrgilbert]

Huh, that shouldn't be if the order has been refunded you should have something there, even if you voided the order and refunded the money it should be there... Whats the financial_status of the order? 

Oh and on a side note you really should upgrade your API version from 2021-10 to the latest 🙂

Cheers,

Gary

[xsjiang]

`financial_status` is paid.

[garyrgilbert]

if the refund was accepted and processed by shopify then the financial status would not be paid, but either refunded or partially refunded. According to the data a refund was not processed that is why there is not refunds in the refunds property.

Also check the transactions for the order_id

orders/{order_id}/transactions.json

That should tell you if the chargeback or refund was processed.

I would contact your partner support now with the information to find out why the refund was not processed.

Cheers,

Gary