Re: Unable to Identify Fields to Support Product Exchange Use-case
Hi Shopify Support team,
We have built the Extractor for Shopify application which helps the seller to prepare their data for filling the returns. We used GET /orders API to retrieve the sales and refund orders.
We are trying to support one of the use case which is reposted by one of the customer.
STEPS TO REPRODUCE :-
Order created with 2 products that is : OrderID : 4445409181739
- Test Product 1 (QTY : 5) -> price = $50
- Test Product 2 (QTY : 2)-> price = $40
- Please see the attached screenshot names as "Screenshot1"
Clicked on Edit ->(Exchange use-case)
- Added one more product ->Test Product 1(QTY : 1) -> price = $10
- Removed one product ->Test Product 1(QTY : 1) -> price = $10
- Order has updated with no additional payment/Refund.
- Please see the attached screenshot names as "Screenshot2"
PROBLEM STATEMENT :-
Sales Amount ->
- We need to extract data line items wise ( we take "line_items" to considerations )from each order. We are considering below calculations/fields to get sales amount , sales Tax and shipping amount
line_items ->let lineItem is each lines of line_items then salesAmount is summatios of each line's (lineItem.price *lineItem.quantity) in "line_items" property.
Sales Tax ->
We retrive the sales Tax detatils for Each Line items from "tax_lines" proterty which is present at each "line-items".
Shipping Amount:
We retrieve the shipping amount details from "shipping_lines" property.
While re-prodcuing this use-case, we have identified that the new lineitems is getting created in "line_items" property due to which we are extracting total three lines even if there should be two valid newlines because One of them has removed.
Test Product 1 (QTY : 4) -> price = $50 ( 1 QTY has removed)
Test Product 2 (QTY : 2)-> price = $40
Test Product 1 (QTY : 1) -> price = $10( 1 QTY has added)
Test Product 1 (QTY : 5) -> price = $50 ( 1 QTY has removed)
Test Product 2 (QTY : 2)-> price = $40
Test Product 1 (QTY : 1) -> price = $10( 1 QTY has added)
- Total valid lines visible in shopify UI:-
- As per our existing logic we are pulling total 3 lines :-
- If you see the above details we are unable to identify the item which has been removed from Orders API ,however we are extracting all the line_items even though one of them has been removed..When we have tried to generate order's report from shopify admin portal, UI report has those adjustment.
QUESTION ?
Could you please help us ,How we can Identify and support this use-case using Orders API?
Please let us know if you need more details.
FYR Order (4445409181739) created API response: -
{
"order": {
"id": 4445409181739,
"admin_graphql_api_id": "gid://shopify/Order/4445409181739",
"app_id": 1354745,
"browser_ip": null,
"buyer_accepts_marketing": false,
"cancel_reason": null,
"cancelled_at": null,
"cart_token": null,
"checkout_id": 26120219820075,
"checkout_token": "fa02b46933307eb524d1d2091dccca8f",
"client_details": {
"accept_language": null,
"browser_height": null,
"browser_ip": null,
"browser_width": null,
"session_hash": null,
"user_agent": null
},
"closed_at": null,
"confirmed": true,
"contact_email": null,
"created_at": "2022-10-12T15:07:26+05:30",
"currency": "USD",
"current_subtotal_price": "90.00",
"current_subtotal_price_set": {
"shop_money": {
"amount": "90.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "90.00",
"currency_code": "USD"
}
},
"current_total_discounts": "0.00",
"current_total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"current_total_duties_set": null,
"current_total_price": "109.20",
"current_total_price_set": {
"shop_money": {
"amount": "109.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "109.20",
"currency_code": "USD"
}
},
"current_total_tax": "9.20",
"current_total_tax_set": {
"shop_money": {
"amount": "9.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "9.20",
"currency_code": "USD"
}
},
"customer_locale": null,
"device_id": null,
"discount_codes": [],
"email": "",
"estimated_taxes": false,
"financial_status": "paid",
"fulfillment_status": null,
"gateway": "manual",
"landing_site": null,
"landing_site_ref": null,
"location_id": 63411781675,
"name": "#1030",
"note": null,
"note_attributes": [],
"number": 30,
"order_number": 1030,
"order_status_url": "https://chetans-gift-card-store-50-character-wala-store-created-and.myshopify.com/57714376747/orders/80ad883f93bc9a3fa50940b2fd91fdba/authenticate?key=4121dcdb452c29fb15df1a5a54c7d450",
"original_total_duties_set": null,
"payment_gateway_names": [
"manual"
],
"phone": null,
"presentment_currency": "USD",
"processed_at": "2022-10-12T15:07:26+05:30",
"processing_method": "manual",
"reference": null,
"referring_site": null,
"source_identifier": null,
"source_name": "shopify_draft_order",
"source_url": null,
"subtotal_price": "90.00",
"subtotal_price_set": {
"shop_money": {
"amount": "90.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "90.00",
"currency_code": "USD"
}
},
"tags": "",
"tax_lines": [
{
"price": "2.70",
"rate": 0.027,
"title": "Bainbridge Island City Tax",
"price_set": {
"shop_money": {
"amount": "2.70",
"currency_code": "USD"
},
"presentment_money": {
"amount": "2.70",
"currency_code": "USD"
}
},
"channel_liable": false
},
{
"price": "6.50",
"rate": 0.065,
"title": "Washington State Tax",
"price_set": {
"shop_money": {
"amount": "6.50",
"currency_code": "USD"
},
"presentment_money": {
"amount": "6.50",
"currency_code": "USD"
}
},
"channel_liable": false
}
],
"taxes_included": false,
"test": false,
"token": "80ad883f93bc9a3fa50940b2fd91fdba",
"total_discounts": "0.00",
"total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"total_line_items_price": "90.00",
"total_line_items_price_set": {
"shop_money": {
"amount": "90.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "90.00",
"currency_code": "USD"
}
},
"total_outstanding": "0.00",
"total_price": "109.20",
"total_price_set": {
"shop_money": {
"amount": "109.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "109.20",
"currency_code": "USD"
}
},
"total_price_usd": "109.20",
"total_shipping_price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"total_tax": "9.20",
"total_tax_set": {
"shop_money": {
"amount": "9.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "9.20",
"currency_code": "USD"
}
},
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2022-10-12T15:07:27+05:30",
"user_id": 75334909995,
"discount_applications": [],
"fulfillments": [],
"line_items": [
{
"id": 11228849537067,
"admin_graphql_api_id": "gid://shopify/LineItem/11228849537067",
"fulfillable_quantity": 5,
"fulfillment_service": "manual",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Test Product 1",
"origin_location": {
"id": 3343165915179,
"country_code": "US",
"province_code": "WA",
"name": "900 winslow way e",
"address1": "900 winslow way e",
"address2": "",
"city": "BI",
"zip": "98110"
},
"price": "10.00",
"price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"product_exists": false,
"product_id": null,
"properties": [],
"quantity": 5,
"requires_shipping": true,
"sku": null,
"taxable": true,
"title": "Test Product 1",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"variant_id": null,
"variant_inventory_management": null,
"variant_title": "",
"vendor": null,
"tax_lines": [
{
"channel_liable": false,
"price": "3.25",
"price_set": {
"shop_money": {
"amount": "3.25",
"currency_code": "USD"
},
"presentment_money": {
"amount": "3.25",
"currency_code": "USD"
}
},
"rate": 0.065,
"title": "Washington State Tax"
},
{
"channel_liable": false,
"price": "1.35",
"price_set": {
"shop_money": {
"amount": "1.35",
"currency_code": "USD"
},
"presentment_money": {
"amount": "1.35",
"currency_code": "USD"
}
},
"rate": 0.027,
"title": "Bainbridge Island City Tax"
}
],
"duties": [],
"discount_allocations": []
},
{
"id": 11228849569835,
"admin_graphql_api_id": "gid://shopify/LineItem/11228849569835",
"fulfillable_quantity": 2,
"fulfillment_service": "manual",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Test Product 2",
"origin_location": {
"id": 3343165915179,
"country_code": "US",
"province_code": "WA",
"name": "900 winslow way e",
"address1": "900 winslow way e",
"address2": "",
"city": "BI",
"zip": "98110"
},
"price": "20.00",
"price_set": {
"shop_money": {
"amount": "20.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "20.00",
"currency_code": "USD"
}
},
"product_exists": false,
"product_id": null,
"properties": [],
"quantity": 2,
"requires_shipping": true,
"sku": null,
"taxable": true,
"title": "Test Product 2",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"variant_id": null,
"variant_inventory_management": null,
"variant_title": "",
"vendor": null,
"tax_lines": [
{
"channel_liable": false,
"price": "2.60",
"price_set": {
"shop_money": {
"amount": "2.60",
"currency_code": "USD"
},
"presentment_money": {
"amount": "2.60",
"currency_code": "USD"
}
},
"rate": 0.065,
"title": "Washington State Tax"
},
{
"channel_liable": false,
"price": "1.08",
"price_set": {
"shop_money": {
"amount": "1.08",
"currency_code": "USD"
},
"presentment_money": {
"amount": "1.08",
"currency_code": "USD"
}
},
"rate": 0.027,
"title": "Bainbridge Island City Tax"
}
],
"duties": [],
"discount_allocations": []
}
],
"payment_terms": null,
"refunds": [],
"shipping_lines": [
{
"id": 3750685769771,
"carrier_identifier": null,
"code": "custom",
"delivery_category": null,
"discounted_price": "10.00",
"discounted_price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"phone": null,
"price": "10.00",
"price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"requested_fulfillment_service_id": null,
"source": "shopify",
"title": "test",
"tax_lines": [
{
"channel_liable": false,
"price": "0.65",
"price_set": {
"shop_money": {
"amount": "0.65",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.65",
"currency_code": "USD"
}
},
"rate": 0.065,
"title": "Washington State Tax"
},
{
"channel_liable": false,
"price": "0.27",
"price_set": {
"shop_money": {
"amount": "0.27",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.27",
"currency_code": "USD"
}
},
"rate": 0.027,
"title": "Bainbridge Island City Tax"
}
],
"discount_allocations": []
}
]
}
}Order (4445409181739) Updated API response :
{
"id": 4445409181739,
"admin_graphql_api_id": "gid://shopify/Order/4445409181739",
"app_id": 1354745,
"browser_ip": null,
"buyer_accepts_marketing": false,
"cancel_reason": null,
"cancelled_at": null,
"cart_token": null,
"checkout_id": 26120219820075,
"checkout_token": "fa02b46933307eb524d1d2091dccca8f",
"client_details": {
"accept_language": null,
"browser_height": null,
"browser_ip": null,
"browser_width": null,
"session_hash": null,
"user_agent": null
},
"closed_at": null,
"confirmed": true,
"contact_email": null,
"created_at": "2022-10-12T15:07:26+05:30",
"currency": "USD",
"current_subtotal_price": "90.00",
"current_subtotal_price_set": {
"shop_money": {
"amount": "90.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "90.00",
"currency_code": "USD"
}
},
"current_total_discounts": "0.00",
"current_total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"current_total_duties_set": null,
"current_total_price": "109.20",
"current_total_price_set": {
"shop_money": {
"amount": "109.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "109.20",
"currency_code": "USD"
}
},
"current_total_tax": "9.20",
"current_total_tax_set": {
"shop_money": {
"amount": "9.20",
"currency_code": "USD"
},
"presentment_money": {
"amount": "9.20",
"currency_code": "USD"
}
},
"customer_locale": null,
"device_id": null,
"discount_codes": [],
"email": "",
"estimated_taxes": false,
"financial_status": "paid",
"fulfillment_status": null,
"gateway": "manual",
"landing_site": null,
"landing_site_ref": null,
"location_id": 63411781675,
"name": "#1030",
"note": null,
"note_attributes": [],
"number": 30,
"order_number": 1030,
"order_status_url": "https://chetans-gift-card-store-50-character-wala-store-created-and.myshopify.com/57714376747/orders/80ad883f93bc9a3fa50940b2fd91fdba/authenticate?key=4121dcdb452c29fb15df1a5a54c7d450",
"original_total_duties_set": null,
"payment_gateway_names": [
"manual"
],
"phone": null,
"presentment_currency": "USD",
"processed_at": "2022-10-12T15:07:26+05:30",
"processing_method": "manual",
"reference": null,
"referring_site": null,
"source_identifier": null,
"source_name": "shopify_draft_order",
"source_url": null,
"subtotal_price": "100.00",
"subtotal_price_set": {
"shop_money": {
"amount": "100.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "100.00",
"currency_code": "USD"
}
},
"tags": "",
"tax_lines": [
{
"price": "2.97",
"rate": 0.027,
"title": "Bainbridge Island City Tax",
"price_set": {
"shop_money": {
"amount": "2.97",
"currency_code": "USD"
},
"presentment_money": {
"amount": "2.97",
"currency_code": "USD"
}
},
"channel_liable": false
},
{
"price": "7.15",
"rate": 0.065,
"title": "Washington State Tax",
"price_set": {
"shop_money": {
"amount": "7.15",
"currency_code": "USD"
},
"presentment_money": {
"amount": "7.15",
"currency_code": "USD"
}
},
"channel_liable": false
}
],
"taxes_included": false,
"test": false,
"token": "80ad883f93bc9a3fa50940b2fd91fdba",
"total_discounts": "0.00",
"total_discounts_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"total_line_items_price": "100.00",
"total_line_items_price_set": {
"shop_money": {
"amount": "100.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "100.00",
"currency_code": "USD"
}
},
"total_outstanding": "0.00",
"total_price": "120.12",
"total_price_set": {
"shop_money": {
"amount": "120.12",
"currency_code": "USD"
},
"presentment_money": {
"amount": "120.12",
"currency_code": "USD"
}
},
"total_price_usd": "120.12",
"total_shipping_price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"total_tax": "10.12",
"total_tax_set": {
"shop_money": {
"amount": "10.12",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.12",
"currency_code": "USD"
}
},
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2022-10-12T15:14:30+05:30",
"user_id": 75334909995,
"discount_applications": [],
"fulfillments": [],
"line_items": [
{
"id": 11228849537067,
"admin_graphql_api_id": "gid://shopify/LineItem/11228849537067",
"fulfillable_quantity": 4,
"fulfillment_service": "manual",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Test Product 1",
"origin_location": {
"id": 3343165915179,
"country_code": "US",
"province_code": "WA",
"name": "900 winslow way e",
"address1": "900 winslow way e",
"address2": "",
"city": "BI",
"zip": "98110"
},
"price": "10.00",
"price_set": {
"shop_money": {
"amount": "10.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "10.00",
"currency_code": "USD"
}
},
"product_exists": false,
"product_id": null,
"properties": [],
"quantity": 5,
"requires_shipping": true,
"sku": null,
"taxable": true,
"title": "Test Product 1",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"variant_id": null,
"variant_inventory_management": null,
"variant_title": "",
"vendor": null,
"tax_lines": [
{
"channel_liable": false,
"price": "3.25",
"price_set": {
"shop_money": {
"amount": "3.25",
"currency_code": "USD"
},
"presentment_money": {
"amount": "3.25",
"currency_code": "USD"
}
},
"rate": 0.065,
"title": "Washington State Tax"
},
{
"channel_liable": false,
"price": "1.35",
"price_set": {
"shop_money": {
"amount": "1.35",
"currency_code": "USD"
},
"presentment_money": {
"amount": "1.35",
"currency_code": "USD"
}
},
"rate": 0.027,
"title": "Bainbridge Island City Tax"
}
],
"duties": [],
"discount_allocations": []
},
{
"id": 11228849569835,
"admin_graphql_api_id": "gid://shopify/LineItem/11228849569835",
"fulfillable_quantity": 2,
"fulfillment_service": "manual",
"fulfillment_status": null,
"gift_card": false,
"grams": 0,
"name": "Test Product 2",
"origin_location": {
"id": 3343165915179,
"country_code": "US",
"province_code": "WA",
"name": "900 winslow way e",
"address1": "900 winslow way e",
"address2": "",
"city": "BI",
"zip": "98110"
},
"price": "20.00",
"price_set": {
"shop_money": {
"amount": "20.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "20.00",
"currency_code": "USD"
}
},
"product_exists": false,
"product_id": null,
"properties": [],
"quantity": 2,
"requires_shipping": true,
"sku": null,
"taxable": true,
"title": "Test Product 2",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "USD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "USD"
}
},
"variant_id": null,
"variant_inventory_management": null,
"variant_title": "",
"vendor": null,
"tax_lines": [
{
"channel_liable": false,
"price": "2.60",
"price_set": {
"shop_money": {
"amount": "2.60",
"currency_code": "USD"
},
"presentment_money": {
"amount": "2.60",
"currency_code": "USD"
}
},
"rate": 0.065,
"title": "Washington State Tax"
},
{
"channel_liable": false,
"price": "1.08",
"price_set": {
"shop_money": {
"amount": "1.08",
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