That is a fine system and a good workaround if you either don’t track inventory or adjust inventory every time you do it since your system won’t affect the inventory count for the returned item.
i am still hoping that shopify will make the adjustment to allow us to simply put a negative quantity for an item in a transaction on the app - as is the norm for software built for in person sales, because I don’t want to make my salespeople mess with inventory and we don’t always have one of the business owners on site.
Thanks for your quick response. I forgot to mention that you do need to make an inventory adjustment. Shopify really needs to get this straightened out, especially with their enormous growth in POS. Thanks!