Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums! While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.

Abandoned Checkout Email Are Not Sending For Custom Channel

Abandoned Checkout Email Are Not Sending For Custom Channel

JetEngineLaptop
Visitor
1 0 0

We built our own Shopify Sales channel using the admin API's cart create function. We noticied that we cannot send cart abandonment emails because "this checkout was not created by the Online Store or Buy Button sales channel." 

 

Would anyone know how to get around this limitation?

Reply 1 (1)

SBD_
Shopify Staff
1831 273 419

Hey @JetEngineLaptop 

 

One workaround would be to fetch the abandoned checkouts via the API and send the emails yourself.

Scott | Developer Advocate @ Shopify