Checkout freeshipping

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I would like to ask for your help with regards to our checkout in shopify advance. I created a checkout shipping carrier that will check if its the first time the customer will checkout and provide free shipping. However, the abandon checkout API sometimes returns empty results and sometimes there are results.


Can someone explain why it is happening? It is working on the development store. However in the shopify advance it is not.


Please advice. Thank you.

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