Internal Error when Query removeMultipleCartItems

Internal Error when Query removeMultipleCartItems

Hardkoder
Shopify Partner
3 0 0

Hi,

 

We encounter an issue when the user is trying to remove a product from the cart.

 

Screenshot 2022-11-15 at 15.13.55.png

 

{"errors":[{"message":"Internal error. Looks like something went wrong on our end.\nRequest ID: 28e8a555-be31-4c13-a981-3f9153f1e78b (include this in support requests).","extensions":{"code":"INTERNAL_SERVER_ERROR","requestId":"28e8a555-be31-4c13-a981-3f9153f1e78b"}}]}

 

We use Shopify Storefront API version 2022-04

 

Please help me solve this issue 😊

 

Kevin

Replies 2 (2)

ShopifyDevSup
Shopify Staff
1453 238 508

Hey @Hardkoder - this seems to be similar to some issues we have seen in the past and may be related to an issue we are currently looking at on our end. Are there discount scripts being run on the shop or is the item being removed related to a discount? If so, can you reach out through our Partner Support support channels through this link? They may be able to get in touch with some of our internal teams and we can troubleshoot from there. 

 

Hope this helps!

Developer Support @ Shopify
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Hardkoder
Shopify Partner
3 0 0

Hi ShopifyDevSup,

 

Yes there's an automatic discount being run on the shop. We try to deactivate the discount, and it works well. So I guess it's the automatic discount that caused the problem

 

Sure we'll reach out to Partner Support, thanks for your reply