JS Buy SDK: compareAtPrice in precentmentPrices becoming null for certain currencies

danielscl
Visitor
1 0 0

Hi!

 

We are using the javascript buy sdk to integrate shopify to our website.

 

Yesterday we noticed that the "compareAt" price suddenly disappeared in the "precentmentPrices" array for a certain currency (SEK).

 

We have not changed anything in our shop, and I can see on the product that the "compare at" price is indeed entered, but still it shows up as null for this particular currency.

 

Please see the screenshot below where you can see that the USD presentment price does have a "compareAtPrice", but for SEK it is null for some reason.

 

What may have caused this?

 

shopify.jpg

Replies 3 (3)

KB77
Shopify Staff
59 6 11

Hi @danielscl This might be something our team can then take a look using internal tools and logs. If you can submit this issue using the Report an Issue Form here https://help.shopify.com/en/questions/partners#/contact/report-an-issue it will help expedite the process as this will enable us to authenticate access where necessary. In this case please include some example order links and request-ids if available. Thank you. 

KB77 | API Support @ Shopify
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hieunguyenzz
Shopify Partner
3 0 1

is there any update about this issue, my store has the same issue

KB77
Shopify Staff
59 6 11

hi @hieunguyenzz , if you are experiencing the same issue it would be very helpful if you could use the bug report tool also. https://help.shopify.com/en/questions/partners#/contact/report-an-issue, The more data and context we can gather when investigating bug reports is better for our teams Thank you. 

KB77 | API Support @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit Shopify.dev or the Shopify Web Design and Development Blog