Measurement price calculator and shopify API

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Hi, we are using the measurement price calculator app and find it is very slow at 'processing' to the basket, we have spoken to the app developer and they have said it's due to the Shopify API creating every addition to the basket as a new product, can we do anything about this lag it's causing some issues with client's check out? It's an intermittent issue which sometimes means that products are NOT added to the basket. Any pointers would be much appreciated.

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