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Mutilpass Login error without any error message.

Mutilpass Login error without any error message.

zyz1272
Shopify Partner
1 0 0

After entering the username and password to login, when redirecting to this page, you will enter an error page.
But this problem doesn't come up every time, it comes up occasionally without any regularity. When it happened, There is no error message on the error page, its status is 422. How can I troubleshoot and solve the problem?
Thanks.

 

redirect url:

URL	
xxx/login/multipass/xxxxxxxxxx


 error page:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="utf-8">
  <title></title>
  <meta name="referrer" content="never" />
  <style type="text/css">

    * { border:0; margin:0; padding:0; -moz-box-sizing:border-box; -webkit-box-sizing:border-box; box-sizing:border-box; }
    html,body { height:100%; border:0; margin:0; padding:0; font-family:"Helvetica Neue", Helvetica, Arial, sans-serif; font-weight:300; background:#fff; }
    body { min-height:100%; font-size:16px; line-height:22px; color:#6c6c6c; }
    a { color:#479ccf; }

    h1,h2,h3,h4,h5,h6 { text-align:left; margin:0 0 20px 0; color:#31373D; font-weight:700; }
    h1 { font-size:28px; line-height:48px; margin-bottom:7px; }
    h2 { font-size:20px; font-weight:300; line-height:30px; color:#6c6c6c; }
    h3 { font-size:17px; line-height:30px; position:relative; padding-bottom:18px; margin-bottom:22px; font-weight:400; }
    h3:after { content:""; position:absolute; left:0; bottom:0; height:2px; width:76px; background:#EAEAEA; }
    h4 { font-size:14px; margin-bottom:3px; }

    img { max-width:100%; }

    li { margin-bottom:5px; }

    .ico { display:inline-block; }
    .ico svg { background-size:contain; background-position:center; width:24px; height:24px; margin-bottom:5px; }

    .wrapper { min-width:320px; max-width:650px; margin:0 auto; padding:20px; }

    .hero { margin-bottom:30px; }

    .content--block { position:relative; margin-bottom:50px; }
    .content--desc { margin-bottom:32px; position:relative; }
    .content--desc-large { font-size:20px; line-height:28px; }

    .request-id { padding-top:100px; font-size:13px; color:#ccc; }

    @media all and (min-width:500px) {
      body { padding:60px 0; }
      .wrapper { padding:20px 20px 20px 100px; }
      .ico svg { width:40px; height:40px; margin-bottom:0; }
      .hero { margin-bottom:70px; }
      .content--block { margin-bottom:80px; }
      .content--desc .ico { position:absolute; left:-70px; top:-7px; }
    }

    @media all and (min-width:900px) {
      .wrapper { padding:20px; }
    }

  </style>
</head>

<body class="status-error status-code-500">

  <div class="wrapper">
      <div class="hero">
        <svg width="160px" height="176px" viewBox="0 0 160 176" version="1.1" xmlns="www.w3.org/2000/svg" xmlns:xlink="www.w3.org/1999/xlink" xmlns:sketch="www.bohemiancoding.com/sketch/ns">
          <title>shopify - バッグ - 概要</title>
          <desc>Sketchで作成されました。</desc>
          <defs></defs>
          <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" sketch:type="MSPage">
            <g id="user-action-required-2" sketch:type="MSArtboardGroup" transform="translate(-297.000000, -81.000000)" stroke="#979797" stroke-dasharray="5">
              <g id="shopify-bag-outline" sketch:type="MSLayerGroup" transform="translate(298.000000, 82.000000)">
                <path d="M138.817711,32.9976853 C138.371951,32.7161619 137.887187,32.6604147 137.887187,32.6604147 L123.887534,31.6151547 L113.584904,21.3716063 C113.200436,21.0733588 112.749104,20.9005425 112.286628,20.8085596 L104.647414,174.188624 L158.389365,162.551396 L139.402771,34.070819 C139.402771,34.070819 139.257899,33.2847834 138.817711,32.9976853" id="Fill-1" sketch:type="MSShapeGroup"></path>
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41.0541662,147.098271 41.0207342,147.089909 C40.9873022,147.084334 40.9538702,147.075972 40.9232242,147.06761 C40.8897921,147.059248 40.8591461,147.053673 40.8257141,147.045311 C38.9005878,146.579822 37.0423254,145.972178 35.2955031,145.266976 C33.5765407,144.570136 31.9606604,143.778525 30.4924382,142.922806 C29.0409319,142.075448 27.7287256,141.169556 26.5920374,140.230216 C25.4664932,139.302025 24.510895,138.340386 23.7614609,137.378747 L28.2914977,122.340939 C29.0548619,122.987606 29.9909581,123.720682 31.0552103,124.467695 C32.1306065,125.225856 33.3397307,126.000743 34.6352209,126.725456 C35.9446412,127.455745 37.3432135,128.13586 38.7835757,128.687758 C40.240654,129.248017 41.7423083,129.677271 43.2300326,129.897472 C44.5422388,130.0898 45.7151451,130.050777 46.7431793,129.819426 C47.7767855,129.585288 48.6599476,129.156034 49.3843078,128.570689 C50.1086679,127.982556 50.674226,127.235543 51.0642661,126.379824 C51.4598782,125.521317 51.6827582,124.554103 51.7273342,123.519992 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              </g>
            </g>
          </g>
        </svg>
      </div>
    <div class="content">
      <div class="content--block">
        <div class="content--desc">
          <i class="ico ico-svg ico-40-svg">
            <svg viewBox="0 0 40 36" version="1.1" xmlns="www.w3.org/2000/svg" xmlns:xlink="www.w3.org/1999/xlink" xmlns:sketch="www.bohemiancoding.com/sketch/ns">
              <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" sketch:type="MSPage">
                <g id="back-soon-3" sketch:type="MSArtboardGroup" transform="translate(-230.000000, -519.000000)">
                  <g id="what-went-wrong?" sketch:type="MSLayerGroup" transform="translate(231.000000, 444.000000)">
                    <g id="warning" transform="translate(0.000000, 77.000000)" sketch:type="MSShapeGroup">
                      <path d="M17.593,0.492 C18.217,-0.589 19.778,-0.589 20.402,0.492 L37.766,30.567 C38.39,31.648 37.61,33 36.361,33 L1.634,33 C0.386,33 -0.395,31.648 0.229,30.567 L17.593,0.492 L17.593,0.492 Z" id="Stroke-1" stroke="#E9BE33" stroke-width="2" stroke-linejoin="round"></path>
                      <path d="M20.75,28 C20.75,28.966 19.966,29.75 19,29.75 C18.033,29.75 17.25,28.966 17.25,28 C17.25,27.034 18.033,26.25 19,26.25 C19.966,26.25 20.75,27.034 20.75,28" id="Fill-2" fill="#E9BE33"></path>
                      <path d="M19,23 L19,8" id="Stroke-3" stroke="#E9BE33" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path>
                    </g>
                  </g>
                </g>
              </g>
            </svg>
          </i>
          <p class="content--desc-large">問題が発生しました。 </p>
        </div>
      </div>
      <div class="content--block">
        <h3>問題が発生したようです。</h3>
        <div class="content--desc">
          
        </div>
      </div>
      <div class="content--block">
        <h3>何をすればいいのでしょうか? </h3>
        <div class="content--desc">
          <ul>
            <li><a href="xxxx">前のページに戻ります。</a></li>
          </ul>
        </div>
      </div>
    </div>
    <div class="request-id">リクエストID: 66222dfd-f6b5-48d3-969b-13da837a2e20</div>
  </div>
</body>
</html>
Replies 0 (0)