Reduction Code Unable to Apply This

[brianguyen]

Hey all,

Was wondering if anyone saw this error code being returned at all when using this mutation:  https://shopify.dev/api/storefront/2021-10/mutations/checkoutCreate

{
  "err":[{"code":"UNABLE_TO_APPLY","field":null,"message":"Reduction code Unable to apply this discount code. Try again."}],
  "code":"SHOPIFY USER ERROR"
}

At a lost at how this error can be returned when none of the inputs have anything related to discount/reduction codes

[Anna55]

We have the same problem. This error was returned when we updated the checkout with curl as follows, can anyone help with this?

curl --request PUT \ --url https://***.myshopify.com/admin/api/2022-04/checkouts/***.json \ --header 'Content-Type: application/json' \ --header 'X-Shopify-Access-Token: ***' \ --data '{ "checkout": { "line_items": [] } }'

response:

{
    "errors": {
        "reduction_code": [
            {
                "code": "unable_to_apply",
                "message": "Unable to apply this discount code. Try again.",
                "options": {}
            }
        ]
    }
}

[GabrielAnzaldo]

Is there any update on this? we are facing the same issue, with an automatic discount.

[BillyF]

We are seeing the same issue at checkout without applying any discount in the discount field. This is a different error than the one when you try to apply a discount that is expired or doesn't work for some other reason. Any progress on figuring out what causes this error? Shopify support suggested checking Recharge but we don't apply discounts using Recharge. Any additional information would be helpful!