Storefront API collection call (products node empty)

wolfgang3
Shopify Partner
3 0 4

Hi There,

 

since some month we are using this query https://shopify.dev/docs/api/storefront/2023-01/queries/collection for receiving collections and its corresponding products. Since today morning the products node in the result set stays empty. 

As the object states https://shopify.dev/docs/api/storefront/2023-01/objects/Collection it should still work. Any ideas or is anybody experiencing the same. The support can not help...

Thanks

Replies 8 (8)

Sedaiki
Visitor
1 0 0

I'm having a issue where i get only 10 out of 113 items returned. something must be going wrong on shopify side?

freedomlang
Visitor
3 0 0

Having same issue: no product or just a few products (Expect received whole products in collection)

wolfgang3
Shopify Partner
3 0 4

Any idea, how we can bringt this problem to the technical support? So far the chat support only says the do not support any API topics. We are a little helpless here right now

DenTok
Shopify Partner
17 0 10

Hi, same problem here! We are not even getting the expected products when creating a new manual collection and adding some products. It always returns an empty list!!

 

DenTok
Shopify Partner
17 0 10

Fun fact: querying the collection by handle (say X) returns an empty product list; querying a product inside this collection with its collections returns the X collection, but when I try retrieving the collection product nodes I get no products. Hope I was clear..

Maybe something with the cache?


polm
Shopify Partner
1 0 0

Facing the same issue

wolfgang3
Shopify Partner
3 0 4

seems to be solved. calls work now like expected.

DenTok
Shopify Partner
17 0 10

It's nice to see that this problem, evidently not affecting just 1 person, was well described in the Shopify Status page and we've got a lot of answers from this elusive support 🙃

Good luck with the next bugs guys!