Storefront API not creating checkouts like it used to

1 0 3



we have a Shopify Plus store 

and we're using Shopify as headless engine 


we're using the storefront API to create checkouts and they used to be added to the abandonment checkout tab on the admin dashboard


since yesterday every time we're creating a checkout using our storefront API,

we get a proper response that the checkout is created but we don't see any indication on the dashboard that the checkout was created.

another weird thing, if the checkout is for a new customer, then a new customer entity does being created and also we do see the checkout when exporting the customer data as csv

but the checkout entity is not available on the dashboard and also our 3rd party apps can find these abandoned checkouts..


example of request:

curl --location --request POST '' \
--header 'X-Shopify-Storefront-Access-Token: <STOREFRONT_TOKEN_WITH_ALL_THE_SCOPES' \
--header 'Content-Type: application/json' \
--data-raw '{"query":"mutation {\n  checkoutCreate(input: {\n    email: \"\",\n    lineItems: [{ variantId: \"gid://shopify/ProductVariant/42815442321578\", quantity: 1 }]\n  }) {\n    checkout {\n       id\n       webUrl\n       lineItems(first: 5) {\n         edges {\n           node {\n             title\n             quantity\n           }\n         }\n       }\n    }\n  }\n}","variables":{}}' 


    "data": {
        "checkoutCreate": {
            "checkout": {
                "id": "gid://shopify/Checkout/4d945e6bca77615509501acdf7c0e816?key=b4e21cf468cfa83652307f89d817f618",
                "webUrl": "",
                "lineItems": {
                    "edges": [
                            "node": {
                                "title": "Snappy gift budget",
                                "quantity": 1


Replies 3 (3)

Shopify Partner
1 0 0

We are also facing the same problem, abandoned checkouts are not created when a checkout is created through the store front API. 

Shopify Partner
2 0 0

We are also facing the exact issue. We are unable to understand what are we missing and if something has changed from Shopify's end.

Shopify Partner
9 0 1

We also facing the same issue in recent days. Any update on this? Kindly help us for the same