Storefront "query" field not returning results for any query

Storefront "query" field not returning results for any query

CollagerieTech
Shopify Partner
4 0 2

We have noticed that in a number of our queries using the Storefront API that the "query" variable simply doesn't work and returns no results. Shopify Support have acknowledged the issue on 3 occasions over the last couple of days but provided no update.

 

Query variable would look like so:

 

"variables":{"first":20,"sortKey":"ID","query":"variants:['sku:dress'] OR title:dress","reverse":true}

 

Screenshot 2023-07-04 at 12.18.49.png

 

in the Shopify UI we get back results

Screenshot 2023-07-04 at 12.17.47.png

In our API call we get back nothing

Screenshot 2023-07-04 at 12.18.39.png

The API token has all available scopes.

 

We have also noticed SIGNIFICANT delays in Shopify's search indexes over the last couple of weeks/month, in which products simply do not show for hours if not days. 

 

How do we get this matter resolved ASAP.

Replies 10 (10)

Igor89
Shopify Partner
5 0 1

We're experiencing the same issue on our end!
It just stopped to work.


Query:

{
  products(first: 250, query:"") {
    edges {
      cursor
      node {
          id
          title
      }
    }
  }
}

 

The response is always empty

{ "data": { "products": { "edges": [] } } }

Igor89
Shopify Partner
5 0 1

But what I've discovered is that this scheme actually returns results.
While I am still waiting for a response from the Shopify team, I am considering making the switch to this alternative in the meantime.

 {
  search(query: "r", first: 10, types: PRODUCT) {
    edges {
      cursor
      node {
        ... on Product {
          id
          title
        }
      }
    }
  }
}
CollagerieTech
Shopify Partner
4 0 2

Hey @Igor89 The biggest issue here is apps for other platforms as a result are no longer working. Contentful has a Shopify app and it simply doesn't work because of this issue. It isn't a Contentful issue it is a shopify API issue so for things outside of our control there is no workaround until it is fixed on Shopifys end.

_JCC_
Shopify Staff
200 27 55

Hey @Igor89 has support been contacted yet. I know @CollagerieTech has and if we're looking at the same problem I'd like to make sure all instances are properly recorded. 

John C | Developer Support @ Shopify 
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Igor89
Shopify Partner
5 0 1

Hey @_JCC_  I reached out to support yesterday via email.

Just a quick update:
I've noticed that the problem only occurs on my EU servers, whereas everything is functioning perfectly on my US  servers.

_JCC_
Shopify Staff
200 27 55

Thanks @Igor89 . Could you share the ticket number with me.

John C | Developer Support @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

Igor89
Shopify Partner
5 0 1

Sure thing!
39699927

MrTakoyaki
Shopify Partner
1 0 0

It happens here too, the weird part is, It does work on Shopify GraphiQL App inside shopify, but via postman or any other way, it does not.

_JCC_
Shopify Staff
200 27 55

Hey @MrTakoyaki has support been contacted yet. I know @CollagerieTech has and if we're looking at the same problem I'd like to make sure all instances of the same issue are properly recorded.

John C | Developer Support @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

_JCC_
Shopify Staff
200 27 55

Hey Everyone 👋. The issue originally brought up by @CollagerieTech should be resolved.

John C | Developer Support @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog