Cannot save changes in the translated policies.

[MarcusAR]

When I go from settings - policies - localize. It goes to the first policy that I can translate. In that policy if I am writing something in the translation, the save/discard button at the top appears and I can save the changes.

 

But when I go to a different Policy that I want to change (Terms of Service), then when I type something in the translation the save/discard button doesn't appear and I cannot save the changes.

 

Last time I had this problem I managed to evade it by going to setting - policies and there above every policy there was a localize button. But now the localize button is only at the top of the policy page in the settings. So I can only edit the first thing (Contact Information) that appears in the translate & adapt app.

How can I solve this problem. So I can edit/translate my Terms of Service and all other policies?

[richbrown_staff]

Hey @MarcusAR , sounds like a bug but I wasn't able to replicate on my test store. It seems to save fine now; are you still having the issue? Thanks

[MarcusAR]

I am still having the issue.

[richbrown_staff]

Could you please record a vid and share either here or via DM?

[MarcusAR]

Here you go.

[richbrown_staff]

Super strange, it works for me. We'll look into it - sorry you're having this problem

[MarcusAR]

Sure. Would want to have it so I can somehow meaby change it right now. Meaby you could get into the account details somehow. I need to put company details at the bottom of my terms of service so I can sign a contract with a payment provider that I am talking to.

At the bottom of the terms of service

COMPANY DETAILS
SIA ''Residential Solutions''
Legal address: Kurzemes iela 20-3, Tukums, Tukuma novads
Reg. No.: 40103845580

PAYSERA LT UAB, BIC/S.W.I.F.T.: EVIULT2VXXX
LT873500010015117760

[richbrown_staff]

Done. A workaround would be the CSV too (Settings > Languages > Export), though I appreciate that's not ideal

[MarcusAR]

Thank you for that. Hope you will easily and smoothly fix this issue. So everyone can have an amazing experience in Shopify. Have a good day!

[Transcy]

Hello @MarcusAR ,

You can try to take these suggestions:

• Disable browser extensions: Temporarily disable any browser extensions or plugins you have installed. Try editing the Terms of Service policy after disabling the extensions to see if that resolves the problem.
• Check your user permissions: Ensure that you have the necessary permissions to edit policies in Shopify. Depending on your account settings, there may be restrictions on certain policies or settings that prevent you from making changes.
• Try a different browser or device: Switching to a different browser or device can help determine if the issue is specific to your current setup. Try accessing the Shopify admin panel using a different browser or device to see if the save/discard button appears correctly for the Terms of Service policy.

Let we know if you find anything.

Transcy

[MarcusAR]

Hello @Transcy !

Disabling the extensions did work. That was the problem.

Thank you for your suggestion. Have a nice day 😊

[richbrown_staff]

Hey @MarcusAR , we're still investigating this and have had other merchants with the same problem. What browser extensions did you disable? Thanks

[MarcusAR]

Had these extensions that I have enabled at the moment. Disabled all of them.

 

[evepapineau]

Hi there,

I did have the same problem as @MarcusAR on our website. I tried to deactivate my browser extensions but didn't work.

The solution for me was to use another browser (I used Safari instead of Chrome).

[richbrown_staff]

Thanks for sharing - we're looking into this

[richbrown_staff]

@evepapineau @MarcusAR Can you try now?

[MarcusAR]

Everything works even if the extensions are enabled.

[richbrown_staff]

Great. Let us know if that changes