Cannot save changes in the translated policies.

Cannot save changes in the translated policies.

ARPRO
Explorer
58 2 8

When I go from settings - policies - localize. It goes to the first policy that I can translate. In that policy if I am writing something in the translation, the save/discard button at the top appears and I can save the changes.

b6cf1a51a51f211fb63893df136546be.png

But when I go to a different Policy that I want to change (Terms of Service), then when I type something in the translation the save/discard button doesn't appear and I cannot save the changes.

7f6b1bcd3387eb49cfd404566c91cbfa.png

Last time I had this problem I managed to evade it by going to setting - policies and there above every policy there was a localize button. But now the localize button is only at the top of the policy page in the settings. So I can only edit the first thing (Contact Information) that appears in the translate & adapt app.

 

How can I solve this problem. So I can edit/translate my Terms of Service and all other policies?

AR PRO Systems
Replies 17 (17)

richbrown_staff
Shopify Staff
651 95 160

Hey @ARPRO , sounds like a bug but I wasn't able to replicate on my test store. It seems to save fine now; are you still having the issue? Thanks

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

I am still having the issue.

AR PRO Systems
richbrown_staff
Shopify Staff
651 95 160

Could you please record a vid and share either here or via DM?

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Here you go.

AR PRO Systems
richbrown_staff
Shopify Staff
651 95 160

Super strange, it works for me. We'll look into it - sorry you're having this problem

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Sure. Would want to have it so I can somehow meaby change it right now. Meaby you could get into the account details somehow. I need to put company details at the bottom of my terms of service so I can sign a contract with a payment provider that I am talking to.

At the bottom of the terms of service

COMPANY DETAILS
SIA ''Residential Solutions''
Legal address: Kurzemes iela 20-3, Tukums, Tukuma novads
Reg. No.: 40103845580

PAYSERA LT UAB, BIC/S.W.I.F.T.: EVIULT2VXXX
LT873500010015117760

AR PRO Systems
richbrown_staff
Shopify Staff
651 95 160

Done. A workaround would be the CSV too (Settings > Languages > Export), though I appreciate that's not ideal

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Thank you for that. Hope you will easily and smoothly fix this issue. So everyone can have an amazing experience in Shopify. Have a good day!

AR PRO Systems

Transcy
Shopify Partner
285 19 84

Hello @ARPRO ,

 

You can try to take these suggestions:

  • Disable browser extensions: Temporarily disable any browser extensions or plugins you have installed. Try editing the Terms of Service policy after disabling the extensions to see if that resolves the problem.
  • Check your user permissions: Ensure that you have the necessary permissions to edit policies in Shopify. Depending on your account settings, there may be restrictions on certain policies or settings that prevent you from making changes.
  • Try a different browser or device: Switching to a different browser or device can help determine if the issue is specific to your current setup. Try accessing the Shopify admin panel using a different browser or device to see if the save/discard button appears correctly for the Terms of Service policy.

Let we know if you find anything.

Transcy

Transcy - The #1 Translation and Currency Converter
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ARPRO
Explorer
58 2 8

Hello @Transcy !

 

Disabling the extensions did work. That was the problem.

 

Thank you for your suggestion. Have a nice day 😊

AR PRO Systems
richbrown_staff
Shopify Staff
651 95 160

Hey @ARPRO , we're still investigating this and have had other merchants with the same problem. What browser extensions did you disable? Thanks

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Had these extensions that I have enabled at the moment. Disabled all of them.

eabdde3b2cf0eb8f89cccfff81138585.png

AR PRO Systems
evepapineau
Visitor
1 0 0

Hi there,

I did have the same problem as @ARPRO on our website. I tried to deactivate my browser extensions but didn't work.

The solution for me was to use another browser (I used Safari instead of Chrome).

richbrown_staff
Shopify Staff
651 95 160

Thanks for sharing - we're looking into this

To learn more visit the Shopify Help Center or the Community Blog.

richbrown_staff
Shopify Staff
651 95 160

@evepapineau @ARPRO Can you try now?

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Everything works even if the extensions are enabled.

AR PRO Systems
richbrown_staff
Shopify Staff
651 95 160
Great. Let us know if that changes

To learn more visit the Shopify Help Center or the Community Blog.