Changing currency after first sale (my self trying it out)

Changing currency after first sale (my self trying it out)

pystein
Tourist
5 0 2

I have set up a store located in Norway and i chose NOK as the currency. Now I would like to change that to EUR, but because I have tried out the solution myself and "bought" one item (for NOK 0,-) I am not allowed to change it. i am advised to contact support, but the support pages sends me around without giving me a means to talk to Shopify. So writing in this forum is my last resort.

 

Øystein

Replies 8 (8)

Zworthkey
Shopify Partner
5581 642 1575

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@pystein 

Go to the Admin Dashboard.
Then setting.
Then General.

pystein
Tourist
5 0 2

Thanks for answering!

 

Unfortunately, no, because I "bought" an item, the currency is locked, and i have to contact support. But where and how?

Anindita
Shopify Partner
675 34 96

Hi @pystein 

 

You can contact Shopify live chat support to resolve this: https://help.shopify.com/en/questions#/contact/chat

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Zworthkey
Shopify Partner
5581 642 1575

@pystein 
https://help.shopify.com/en/questions#/contact/chat
from here you can contact to the Shopify Support team.

pystein
Tourist
5 0 2

Yes, that is how it is meant to work, I suppose, but before I can send a Chat text I am asked to choose a store, after which I am sent back to the Community search topics box 😞

pystein
Tourist
5 0 2

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Kimi
Shopify Staff
1511 169 262

Hi, @pystein.

 

Have you managed to successfully contact our live support team yet?

 

If you haven't, are you able to try the following troubleshooting steps:

  • Navigate to our Help Centre here via an incognito window
  • Or, you can use your usual browser but to clear the browser's cache and cookies before accessing the Help Centre
  • You can also try another browser. For example, if you're using Chrome, you can try to contact our live support team on Safari or Firefox
  • You can also try to use another device, such as your mobile or a tablet

Alternatively, if you're experiencing login issues when trying to contact our support team, then you can select the Continue without logging in option when you're on this page.

Kimi | Social Care @ Shopify 
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pystein
Tourist
5 0 2

Hi, yes, I managed to reach support with another browser. Thank you!