Can anyone tell me if the currency converter app works well? We may be forced to use it because our payment gateway which is Peach, does not offer a multiple-currency option. So far, besides PayPal (and they are super expensive and cumbersome to use) none of the Shopify recommended payment options available in South Africa offer multiple currency options.
Shopify needs to make it clear that they do not offer support for South African online stores when it comes to multiple currency options. We sell internationally but our clients can only see product prices listed in South African Rands. Unless the customer is familiar with the value of the rand they will have absolutely no idea of what our prices are unless they go off-site and do a currency conversion, which they are unlikely to bother with which means we lose customers.
Shopify charges us 2% of each sale but does not offer us the multiple currency option (which IS provided to North America and Europe), clearly exploiting the global South.
I have been on Shopify's help line and have been told that they will get their development team to look into this problem, but could not give me a timeline for feedback. Going through threads from 2021 I see that they have made this promise to others, so it may be a few years until we hear back from them.
