3 weeks in and our first IOSS orders have been delivered to customers. Sadly they were still charged before they could have their parcels delivered. These were to Austria and Italy.
I have contacted Royal Mail to ask for their feedback on this as they implied charges would be unlikely. If customers are still going to be charged at their end then I struggle to see what all this effort has been for as we will really struggle to win back the alienated EU customers.
I have noticed a really disturbing situation with EU customs lately with nearly all packages being held up and subject to erroneous charges and nothing we can do about it. Our tracking shows a package held in Frankfurt for over 3 weeks and all attempts by us and customer to get a response failing miserably. A client in Belgium who works for a large magazine publishing company, tells us that while shipments from Japan, China, US etc arrive as normal, some not even charged let alone opened, the reverse is true for packages from the UK, delayed, opened, charged often at wrong rates. IOSS is not going to change that mindset.
That is really disappointing to hear. I finally get my IOSS number but still have not had a single response from Crossborderit after 5 emails to their support team.
I sent my first parcel to a customer in Ireland via Royal Mail Click and Drop. I have struggled with uploading the necessary files on crossborderits platform. Hopefully the customer receives it okay.
Was the amount your customers charged VAT though or just import duty, I have a feeling that although ioss takes care of VAT until the Royal Mail offer a DDP service the EU customers will still have to pay import duty on items.
Duty is only due on consignments over 150 euro and IOSS can only be used for consignments up to 150 euro, so there's never an overlap between IOSS and duty.
@Morning. I think you're working on the assumption the rules are being followed; they're not. I stopped EU shipments last week because it was costing too much money chasing them up. Example, (and only an example, have many more I could pick from), 4 shipments sitting in Frankfurt, customs saying they have wrong tariff codes. OK, so 4 shipments all with different tariff codes because they were different items, codes we have been using world wide for 5 years with no problems, codes we are still using to US & Canada with no problem and now Frankfurt says wrong codes. Pure BS. Spain, Ireland, Sweden, Denmark no problems with shipping, rest of EU not worth the headache. Another company in our building, shipping bike parts, has also stopped shipping to EU for same reasons, in their case this comes to @£3K monthly.
I wish everyone good luck with their quest but please don't assume just because you are doing things correctly that it will be reciprocated.
@Nitsa I'm sorry to hear that, it sounds very frustrating. However, I think you’re making assumptions about my assumptions, which I don’t think can be inferred from my post.
I hope you get the customs issue resolved promptly.