I'm not sure how to put in a features request - please can someone tell me if this way doesn't work.
I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business.
Royal Mail have recommended a company called Taxamo assure which acts as a IOSS. They calculate and charge the customer VAT and pay it to the EU on our behalf without us having to fill in the VAT return. They charge £2 for each transaction. It sounds like the perfect solution but unless you are a shopify plus business one cannot get access to the Shopify checkout and do the API integration. The irony is if you are a shopify plus customer you will be big enough and it will be more cost effective to set up your own IOSS.
I have spoken to support about this who have suggested that I put in a feature request. So here it is. If more people can also express an interest in this feature it may have more chance of being implemented and go somewhere to ease the Brexit headache of doing business with the EU.
Solved! Go to the solution
I have just had a French customer write to say that he has just refused a parcel, after being asked for 13€ from postman and that he will not be ordering from us again due to this situation! There was notification on the La Poste tracking to say 2€ customs fees were due, which I was also surprised by, but obviously not a lot of money, but an extra 13€ for a t-shirt when you have already paid tax, is crazy! That is what signing up to this system was supposed to avoid! So frustrating...we have our IOSS number going on our Click & Drop CN22 labels on the outside of the packaging. IOSS is set-up in Shopify and charging correct local tax amounts. I can't figure out what else we can do? 😞
@Boo14 Frustrating isn't it? And as you say, what else can you do? The point I was making in my previous post is that you can do everything right and still get hit by this. We took the decision to suspend shipping because we didn't want to burn up customer goodwill. There is a lot of frustration about this in Europe as well from people ordering small items from as far away as China and getting hit with unfathomable charges. Really don't know how this is going to turn out...
UPS ? Please give me a break, don't answer emails, don't acknowledge anything beyond a "do not reply" response, check out the trust pilot reviews. Look at me, 20 days and counting and I sill can't get packages out of Frankfurt, see attached file. DPD, Royal Mail, at least they engage with you, UPS is like a black hole....
Our Shopify APP is ready. I will upload all the data without needing to do it manually.
You will need to have your IOSS number from us. Then E-mail firstname.lastname@example.org with your Shopify Domain and we will build you a private link.
In a few weeks when the public APP is working you will need to switch from the private app to the public one which will have more functionality.
Could be a problem.
We have used the IOSS number and had an email this morning from a Spanish customer saying that he was charged the VAT, even though we used CROSSBORDERIT. Do you think this was just a mistake by the Spanish post office, what do we do when this happens because the customer wants us to pay him back the VAT we charged him. How do we get the money back from CROSSBORDERIT when this sort of thing happens?
I had the same issue with the IOSS logo not showing on a shipment going to Sweden, Click and Drop advisor told me this was just a label error, but like you mention it seems none of the postal services are ready and businesses are left to pick up the cost or extra work to try and reclaim any taxes paid twice.
Re the Click and Drop labels, I agree that there seems to be a problem with the IOSS number not auto-filling on some of them, so double-check your printouts! Further to my post the other day, we sent the French customer two parcels from separate despatch locations, one got there fine and he was not asked to pay anything and the other (which was rejected, as he didn't want to pay tax), we now think was missing the IOSS number on the CN22 generated by Click and Drop! Really frustrating!
@LauraECY Thanks for this. What is the IOSS symbol? I have not seen this on Click and Drop?? We are in the process of setting up a business account, as we used Drop and Go before, so are having to do everthing manually via a Personal C&D Account at the mo! Thanks.
Hi @LauraECY Thanks. Unfortunately I can't see the attachment on your message? I'll have a look at Click & Drop too see if I can find something. We are using both D&G and C&D at the moment, too.
Thanks for that Laura. I have just looked back and re-generated the paperwork of some past orders and can see that only one (23rd July) has that symbol on it. I had noticed the IOSS number had not printed on that one, so hand-wrote it on myself. I'm just concerned about the one before that! Fingers crossed. Thanks again. 🙂
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